Gull Zaib Umar

CEO - Peer Diet, Lahore

• Monitored client progress and adjusted nutrition plans to achieve optimal results.
• Developed personalised nutrition plans, enhancing clients' overall health and wellbeing.
• Assessed nutritional and health statuses to prescribe suitable eating and exercise regimens.
• Educated clients on long-term benefits of balanced diets and consistent exercise.

• Organised Spring Fiesta 2022 at Revolotion Club to empower women in Pakistan.
• Provided a platform for small business owners to launch online during Covid-19.
• Coordinated a full-day event, concluding with an engaging Qawali Night.
• Attracted notable public figures and DHA management to enhance visibility.
• Awarded best stalls and efforts, recognizing participant contributions.

• Organised Women Empowerment Festival at Gold Crest Mall in DHA, Lahore.
• Facilitated stalls for small business owners to showcase products.
• Presented awards to women contributing to empowerment initiatives.
• Provided performance opportunity for an emerging jazz band from local colleges.

• Implemented personalised CRM strategy, enhancing customer communication and engagement.
• Analysed customer behaviour to identify trends and optimise marketing strategies for revenue growth.
• Conducted market research to monitor industry trends and competitor offerings, guiding CRM management decisions.
• Championed continuous improvement by regularly reviewing and updating CRM processes to meet organisational goals.
• Led training sessions on CRM functionalities, promoting staff competence.

• Resolved customer complaints with empathy, enhancing loyalty and repeat business.
• Handled inquiries and suggestions courteously and professionally.
• Actively listened to customers, addressing concerns promptly and escalating major issues as necessary.
• Managed high-stress situations effectively while maintaining professionalism during disputes.