SevenRooms
Gulnar Hudayberdiyeva
Assistant Manager
Dubai
Summary
Establishing new relationships and maintaining rapport with existing guests. Actively involved in promoting and selling Food and beverage events / in-house facilities and company partners. Curious fast learner with a fearless attitude and comfortable working in a high-volume environment. Leading and coaching the team.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
Aura Skypool lounge
Dubai
10.2021 - Current
- Actively elicit guest feedback and preferences, regarding restaurant services and ensure action is initiated on same to maximize guest satisfaction.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Head Hostess
Fouquet's Abu Dhabi-Louvre museum
Abu Dhabi
12.2019 - 10.2021
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Leaded Fouquet's Club members: created guests profiles, designed and implemented efforts to publicize events.
- Managed big group bookings: discussed special packages, operated smooth events.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Used cash registers and credit card machines to cash out customers
Hostess
Buddha Bar Beach, St.Regis Hotel
Abu Dhabi
11.2018 - 11.2019
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail
- Provided patrons with estimated waiting times during peak service hours
Event Planner
Platinum Banquet Hall
Mary
01.2017 - 10.2018
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Established working relationships with clients by organizing various events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supervised 37 helpers and co-workers
In Charge of Office Operations
Hyundai Engineering &Construction Co Ltd
Balkanabat
07.2016 - 12.2017
- Wrote standard operating procedures and adjusted policies to meet changing demands.
- Met regularly with production team and managers to analyze problems and plan cost-effective and high-quality product delivery.
- Recommended process improvements to enhance product quality.
- Developed, strengthened and maintained plans for various contingencies and emergency situations
- Assessed situations to prepare and deliver important reports and presentations
Beauty Consultant
Mary Kay Global
Grodno
02.2010 - 09.2016
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Provided personalized skincare recommendations to specifically target top concerns.
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments
Education
Bachelor of Science - Economy And Management
Grodno State University
Belarus 09.2011 - 06.2016
High School Diploma -
Grodno State University
Belarus 09.2013 - 06.2016
Skills
Strategic planning
undefinedSoftware
GoogleDrive
Canva
Micros
IKENTOO
C1
Timeline
Assistant Manager
Aura Skypool lounge
10.2021 - Current
Head Hostess
Fouquet's Abu Dhabi-Louvre museum
12.2019 - 10.2021
Hostess
Buddha Bar Beach, St.Regis Hotel
11.2018 - 11.2019
Event Planner
Platinum Banquet Hall
01.2017 - 10.2018
In Charge of Office Operations
Hyundai Engineering &Construction Co Ltd
07.2016 - 12.2017
High School Diploma -
Grodno State University
09.2013 - 06.2016
Bachelor of Science - Economy And Management
Grodno State University
09.2011 - 06.2016
Beauty Consultant
Mary Kay Global
02.2010 - 09.2016
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