GULNURA ESENKANOVA
Dubai
Summary
Marital status: single PROFILE a quick learner, open to change and well- organized. Able to prioritize and adapt well to new situations. I have good experience in customer service. Flexible and adaptable. Highly organized.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spa Specialist
coya premium spa
01.2023 - Current
SPA receptionist- therapist
Touch life SPA
10.2021 - 06.2022
- Greet clients
- Presented and sales spa services and products
- Answer inquiries regarding services and availability of the personnel
- Schedule, reschedule, and cancel appointments
- Provide information to callers over the telephone
- Assist in resolving clients’ issues and complaints
- Manage inventory of office supplies and equipment
- Proccess payments from clients for services ordered from the spa.
Teacher - secretary
08.2019 - 08.2021
- Bishkek high school no.6 – Bishkek
Hostess
Navigator Restaurant
09.2018 - 08.2019
- Kyrgyzstan
- Greeting guests, taking reservations and managing them, managing a wait list, communication wait times to the guests, managing the waiting list, seating guests and distribution menu
Receptionist- administrator
SEADEN Sea World Resort & SPA
06.2017 - 10.2018
- Greet clients, visitors, and guests as they enter into to the hotel
- Provide information regarding hotel or services of the company
- Answer inquiries regarding services and availability of the personnel
- Schedule, reschedule, and cancel bookings
- Provide information to callers over the telephone
- Assist in resolving clients’ issues and complaints
- Manage inventory of office supplies and equipment
- Order supplies and equipment when required.
Salon receptionist
SPA center “SHANTI
11.2016 - 05.2017
- Greet clients
- Presented and sales spa services and products
- Answer telephone calls and provide accurate information to clients
- Manage the visitor register to keep record of people who visit the spa on a daily basis
- Receive customer complaints and feedback and direct them to appropriate offices for resolution
- Process payments from clients for services ordered from the spa
Salon Receptionist
VON RESORT GOLDEN COAST hotel
11.2014 - 10.2016
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls and provide accurate information to clients
- Introduce new beauty products to clients and educate them on their uses and benefits
- Process payments from clients for services ordered from the spa
- Give appointments to clients on specific days
- Inform staff members of appointments that have been canceled by clients
- Receive customer complaints and feedback and direct them to appropriate offices for resolution
- Proccess payments from clients for services ordered from the spa
Cashier
Supermarket “ NARODNYI
12.2012 - 09.2014
- Greet and assist the customers
- Scan and verify prices on products
- Take payment in exchange for products
- Process checks and credit card payments
- Handle receipts and coupons
- Generate cash and transaction reports
Education
bachelor degree -
Kyrgyz - Turkish university Manas
2014
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Yssyk-Kul high school
2009
Skills
- Russian Native
- Language skills English Advance
- Turkish Fluent
- Computer literacy
- Microsoft Office (word, excel, power point) , 1C, Adobe illustrator, HTML/CSS
- Customer service, organizational skills, cashiering, communication skill, administrative experience
Certification
certificate if accounting & 1C
Languages
Russian
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Beginner (A1)
Timeline
Spa Specialist
coya premium spa
01.2023 - Current
SPA receptionist- therapist
Touch life SPA
10.2021 - 06.2022
Teacher - secretary
08.2019 - 08.2021
Hostess
Navigator Restaurant
09.2018 - 08.2019
Receptionist- administrator
SEADEN Sea World Resort & SPA
06.2017 - 10.2018
Salon receptionist
SPA center “SHANTI
11.2016 - 05.2017
Salon Receptionist
VON RESORT GOLDEN COAST hotel
11.2014 - 10.2016
Cashier
Supermarket “ NARODNYI
12.2012 - 09.2014
bachelor degree -
Kyrgyz - Turkish university Manas
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Yssyk-Kul high school
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