Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Gulshan Saifullah

Gulshan Saifullah

Dubai,UAE

Summary

Accomplished professional with extensive expertise in business analytics, service-level agreement development, and service delivery enhancement. Demonstrated proficiency in client account management, risk assessment techniques, and marketing automation. Adept at utilising customer relationship management software and e-commerce systems to drive business growth. Skilled in ERP systems, multi-tasking, and Excel proficiency. Proven track record in B2B client management, budgeting and forecasting strategies, as well as live dashboards and trend analysis. Committed to leveraging skills to optimise business operations and achieve organisational goals.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Client service manager

HOF Migration
Dubai, UAE
07.2024 - Current
  • Streamlined workflow procedures to enhance overall efficiency.
  • Conducted regular staff training sessions, elevating team skills and knowledge.
  • Implemented new strategies, resulting in improved client service delivery.
  • Developed operational plans that facilitated streamlined processes.
  • Coordinated team efforts to effectively address customer needs.
  • Analysed market trends to inform business strategies.
  • Managed client relationships, ensuring satisfaction and loyalty.
  • Resolved complaints, enhancing client retention rates.

Digital media & marketing manager assistant

Al Nasser Group
Lahore, Pakistan
12.2018 - 05.2024
  • Amplified brand visibility through effective digital media strategies.
  • Optimised paid advertising, maximising return on investment.
  • Managed multiple projects while maintaining high standards of workmanship.
  • Implemented email marketing campaigns to enhance lead generation.
  • Conducted market research to identify growth opportunities.
  • Streamlined interdepartmental communication processes.
  • Organised training programmes on latest digital marketing tools.
  • Developed engaging content to improve customer interaction.

Social media assistant

Sapphire Retail Limited
Lahore, UAE
01.2016 - 12.2018
  • Created captivating graphics, compelling overall audience engagement.
  • Collaborated closely with the marketing team for unified messaging across platforms.
  • Organized data from marketing efforts, aiding in performance evaluations.
  • Developed a consistent brand voice for improved customer recognition and loyalty.
  • Conducted regular audits of social media accounts, ensuring optimal performance.
  • Monitored analytics with social media tools, optimising future content strategies.
  • Worked alongside PR teams, boosting public image through strategic messaging.
  • Assisted in the design of digital marketing campaigns to enhance web traffic.
  • Maximised brand exposure by coordinating promotional events across multiple channels.
  • Boosted brand awareness by creating engaging social media content.
  • Utilised SEO practices in content creation to increase website visibility.
  • Increased user engagement with daily management of all social media channels.
  • Assisted in the production of monthly reports detailing social media activities and successes.
  • Prioritised tasks effectively to meet demanding project deadlines.
  • Facilitated the creation and scheduling of posts to maintain a steady online presence.
  • Responded promptly to customer enquiries, improving consumer relations and satisfaction.
  • Participated in brainstorming sessions for creative campaign ideas resulting in fresh concepts.

Education

Master of Business Administration - Focus on Bussiness communication - Minor in Advanced branding

Virtual Univeristy of Pakistan
Pakistan
06.2014 - 03.2017

Bachelor of Commerce - Commerce

Govt. M.A.O College
Pakistan
07.2011 - 05.2013

Skills

Business analytics expertise

  • Service-level agreement development
  • Service delivery enhancement
  • Client account management
  • Risk assessment techniques
  • Marketing automation proficiency
  • Customer relationship management software
  • E-commerce systems knowledge
  • ERP systems knowledge
  • Multi-tasking skills
  • Excel proficiency
  • B2B client management
  • Budgeting and forecasting strategies
  • Live dashboards and trend analysis

Languages

English
Fluent
Urdu
Native

Timeline

Client service manager

HOF Migration
07.2024 - Current

Digital media & marketing manager assistant

Al Nasser Group
12.2018 - 05.2024

Social media assistant

Sapphire Retail Limited
01.2016 - 12.2018

Master of Business Administration - Focus on Bussiness communication - Minor in Advanced branding

Virtual Univeristy of Pakistan
06.2014 - 03.2017

Bachelor of Commerce - Commerce

Govt. M.A.O College
07.2011 - 05.2013

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Gulshan Saifullah