Gulshat Yakubova
Dubai,UAE
Summary
I am a creative and results-oriented specialist with 5 years of experience in Production and Sales in the Jewelry market. Strong time management skills and work ethic. Worked with multi-national working environment both in client and vendor side. Handled the production and sales operations of both mass produced jewelry products and sales of high valued jewelry.
Offering strong interpersonal skills and welcoming demeanour. Knowledgeable about customer service and maintaining pleasant atmosphere. Ready to use and develop communication, organisation, and problem-solving skills in Hotel Hostess role.
Friendly and professional individual with focus on customer service and hospitality. Creates welcoming environments and ensures guests have positive experiences through attentive service and excellent communication skills. Skilled in managing reservations, coordinating events, and handling guest inquiries with ease.
Overview
9
9
years of professional experience
Work History
Hostess
SLS HOTEL
UAE
08.2023 - Current
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Collaborated with the serving staff to streamline service delivery.
- Updated table status on restaurant management software for accurate tracking.
- Escorted guests to their tables, providing detailed menu information when needed.
- Coordinated efficiently with kitchen staff for timely food preparation.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Handled office petty cash and maintained flawless records.
- Received payments for [Product or service] and updated balances in computer.
Production Specialist
Sevan Bicakci Jewelry
Istanbul
01.2020 - 01.2023
- Company Overview: Owner of the Company Sevan Bicakci Jewelry
- Handled the production activities of the company, which has different clients from various regions of the world and exceeds $50M annually
- Followed the product catalogues and new valuable jewelry production process
- Understanding the demand requirement of customers;
- Planning and monitoring production process;
- Coordinating with other departments;
- Ensuring quality check of the finished product and delivery of jewelry on time as per order
- Owner of the Company Sevan Bicakci Jewelry
Sales Specialist - Russian Translator Part time
Sevan Bicakci Jewelry
Istanbul
01.2018 - 01.2020
- Company Overview: Owner of the Company Sevan Bicakci Jewelry
- Supported the company in acquiring new clients and supported in sales & negotiations;
- Supporting the CEO in acquiring new clients and assisted in Russian translation;
- Supporting in sales & negotiations of high value jewelry;
- Supporting in sales, aftersales support for the clients;
- Provided back office support in daily activities
- Owner of the Company Sevan Bicakci Jewelry
Gym Trainer
Geronimo women Spor Centre
Sakarya
01.2016 - 01.2018
- Identify the clients' fitness level and health;
- Oversee completion of exercise routines;
- Track clients' physical progress;
- Conduct individual and group fitness training sessions;
- Oversee the use of fitness equipment to ensure clients exercise properly and safely;
- Handle nutrition and health-related questions;
- Refer to and promote fitness packages and plans;
- Follow safety and hygiene guidelines;
- Assess the physical and health conditions of clients, create appropriate exercise plans, and monitor their improvement
- Also explained applicable safety rules and regulations
- Ultimately, helped the clients have fun and improve their health through exercise
Education
Bachelor of Science - Translation
German Sakarya University
Sakarya 01.2015 - 1 2020
Diploma - Accountant - operator of the computer systems
Professional College N15
01.2007 - 1 2008
Skills
- Customer oriented
- MS Office
- Problem solving
- Team work
- Eager to learn
- Guest relations
- Clear communication
- Customer relations
- Mail handling
- Appointment scheduling
- Hospitality etiquette
Languages
Russian
Turkish
English
German
Turkmen
Custom
Sevan Bicakci, +9 (0212) 520 45 16, Owner of the Company Sevan Bicakci Jewelry
Timeline
Hostess
SLS HOTEL
08.2023 - Current
Production Specialist
Sevan Bicakci Jewelry
01.2020 - 01.2023
Sales Specialist - Russian Translator Part time
Sevan Bicakci Jewelry
01.2018 - 01.2020
Gym Trainer
Geronimo women Spor Centre
01.2016 - 01.2018
Bachelor of Science - Translation
German Sakarya University
01.2015 - 1 2020
Diploma - Accountant - operator of the computer systems
Professional College N15
01.2007 - 1 2008
Similar Profiles
Edgar LopezEdgar Lopez
Lead Bartender at SLS Hotel, a Luxury Collection Hotel, Beverly HillsLead Bartender at SLS Hotel, a Luxury Collection Hotel, Beverly Hills
Vignesh RajuVignesh Raju
Duty Engineer at SLS Hotel & Residences LLCDuty Engineer at SLS Hotel & Residences LLC
ELYAZID LALAOUI MOUTARAJJIELYAZID LALAOUI MOUTARAJJI
F&B Supervisor at CARNA, SLS HOTEL AND RESIDENCESF&B Supervisor at CARNA, SLS HOTEL AND RESIDENCES