GULZAR AHMAD
Al Khail heights- Dubai
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
5
5
years of professional experience
Work History
Housekeeping Team Leader
TAJ BUSSINESS BAY
2023.09 - Current
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed team productivity and workflow to exceed quality standards.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Good knowledge in opera PMS ,Ms word and excel
Guest Room Assistant
TAJ BUSSINESS BAY
2023.01 - 2023.09
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Guest Room Assistant
Mercure Gold By Accor
2022.01 - 2023.01
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Contributed to the reduction of lost property incidents by carefully documenting found items and notifying management promptly.
Guest Room Assistant
JW MARRIOTT
2020.12 - 2021.11
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Changed bed linens and collected soiled linens for cleaning.
Industrial training
JW MARRIOTT
2019.11 - 2020.03
- completed 4 months industrial training in Housekeeping department .
Education
B.Sc. Hotel Management And Catering Science -
Heritage Institute of Hotel And Tourism
2020-06
Intermediate -
JANTA INTER COLLEGE
2017-07
Skills
- Housekeeping knowledge
- Multitasking and Prioritizing
- Time Management
- Work Inspection
- Problem-Solving
- Excellent Communication
- Guest Services
- Cleaning techniques
- Customer service-focused
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Education
Shamli (India),Agra (India)
Contact
Al Khail heights- Dubai Dubai
Timeline
Housekeeping Team Leader
TAJ BUSSINESS BAY
2023.09 - Current
Guest Room Assistant
TAJ BUSSINESS BAY
2023.01 - 2023.09
Guest Room Assistant
Mercure Gold By Accor
2022.01 - 2023.01
Guest Room Assistant
JW MARRIOTT
2020.12 - 2021.11
Industrial training
JW MARRIOTT
2019.11 - 2020.03
B.Sc. Hotel Management And Catering Science -
Heritage Institute of Hotel And Tourism
Intermediate -
JANTA INTER COLLEGE