GULZAR AHMAD
Al Khail heights- Dubai
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
5
5
years of professional experience
Work History
Housekeeping Team Leader
TAJ BUSSINESS BAY
09.2023 - Current
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Managed team productivity and workflow to exceed quality standards.
- Established clear communication lines between housekeeping, front desk, and maintenance departments, resulting in faster resolution of guest concerns.
- Conducted regular room inspections to ensure adherence to brand standards and address any potential issues before they escalated.
- Good knowledge in opera PMS ,Ms word and excel
Guest Room Assistant
TAJ BUSSINESS BAY
01.2023 - 09.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Guest Room Assistant
Mercure Gold By Accor
01.2022 - 01.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Contributed to the reduction of lost property incidents by carefully documenting found items and notifying management promptly.
Guest Room Assistant
JW MARRIOTT
12.2020 - 11.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replenished guest room water glasses, toiletries, and paper products.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Changed bed linens and collected soiled linens for cleaning.
Industrial training
JW MARRIOTT
11.2019 - 03.2020
- completed 4 months industrial training in Housekeeping department .
Education
B.Sc. Hotel Management And Catering Science -
Heritage Institute of Hotel And Tourism
06-2020
Intermediate -
JANTA INTER COLLEGE
07-2017
Skills
- Housekeeping knowledge
- Multitasking and Prioritizing
- Time Management
- Work Inspection
- Problem-Solving
- Excellent Communication
- Guest Services
- Cleaning techniques
- Customer service-focused
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Education
Shamli (India),Agra (India)
Contact
Al Khail heights- Dubai Dubai
Timeline
Housekeeping Team Leader
TAJ BUSSINESS BAY
09.2023 - Current
Guest Room Assistant
TAJ BUSSINESS BAY
01.2023 - 09.2023
Guest Room Assistant
Mercure Gold By Accor
01.2022 - 01.2023
Guest Room Assistant
JW MARRIOTT
12.2020 - 11.2021
Industrial training
JW MARRIOTT
11.2019 - 03.2020
B.Sc. Hotel Management And Catering Science -
Heritage Institute of Hotel And Tourism
Intermediate -
JANTA INTER COLLEGE
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