Summary
Overview
Work History
Education
Certification
Skills
Software
Timeline
AdministrativeAssistant
Guna Sekaran Ganesan

Guna Sekaran Ganesan

Technical Support Engineer
Dubai

Summary

Robust background in Implementation and technical support with 15yrs experience in various OEM products like IBM,Lenovo,Cisco,Nutanix,VMware,Windows and Linux.


Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.

Overview

15
15
years of professional experience
4024
4024
years of post-secondary education
3
3
Certifications

Work History

Technical Support Engineer

Gulf Business Machines (GBM)
Dubai
12.2013 - Current
  • Implementation, Configuration of the following Products:

IBM, Lenovo, DELL and Cisco UCS Servers.

IBM Tape Library, Lenovo DE and IBM Flash system Storages.

IBM/Lenovo Flex Networking switches (vNIC, LACP and FCoE)

IBM, Lenovo, Brocade and Cisco MDS SAN switches.

Lenovo xClarity Administrator for centralized management.

Cisco HyperFlex and Nutanix HCI.

Cisco Fabric Interconnect with Service Profile.

Cisco X Series Modular Chassis via Intersight.

Cisco Intersight Virtual Appliance (On-premises or Private)

Windows Server OS, VMware ESXi and RHEL OS.

  • Providing L1/L2 technical support for clients and ensure ongoing issues are resolved as per the SLA’s.
  • Plan and Execute DC Relocation activities within the maintenance window.
  • Perform MES Upgrade in Lenovo Servers and IBM Flashsystem Storages.
  • Conduct periodic health check for AMC products and submitting firmware recommendations.
  • Perform firmware upgrade in IBM, Lenovo Think System, Cisco UCS Servers and Storage Products.
  • Perform Infrastructure upgrade in Cisco HyperFlex.
  • Perform Infrastructure upgrade in Nutanix AHV.
  • Assist customers in applying ESXi, VM, and VMware Tools updates and patches to maintain system security and stability.
  • Diagnose and resolve issues related to VMs, network connectivity, storage, and performance in VMware ESXi.

Customer Support Executive

IBM India Pvt Ltd
Chennai
07.2010 - 11.2013
  • Implementation, Configuration and Troubleshooting of the following Products:

IBM Servers, Blade Center Chassis, Tape Library and Storage products.

IBM Flex Network switches.

IBM, Brocade and Cisco MDS SAN switches.

  • Installation of Windows Server OS, VMware ESXi and RHEL OS.
  • Providing L1/L2 support for IBM clients and ensuring issues are resolved as per the agreed SLAs.
  • Perform firmware upgrade in IBM server and storage products.
  • Assist customers in applying ESXi, VM, and VMware Tools updates and patches to maintain system security and stability.
  • Diagnose and resolve issues related to VMs, network connectivity, storage, and performance in VMware ESXi.

Education

Bachelor - Computer Application

Annamalai University
Chennai, Tamil Nadu
11.2013

Diploma - Computer Engineering

Murugappa Polytechnic College
Chennai, Tamil Nadu
04.2010

Certification

Nutanix Certified Professional – Multi Cloud Infrastructure, NCP-MCI 5.15

Skills

Client relationship building

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Software

VMware

Nutanix HCI

Cisco HyperFlex

RHEL

Windows

Timeline

Technical Support Engineer

Gulf Business Machines (GBM)
12.2013 - Current

Customer Support Executive

IBM India Pvt Ltd
07.2010 - 11.2013

Bachelor - Computer Application

Annamalai University

Diploma - Computer Engineering

Murugappa Polytechnic College
Guna Sekaran GanesanTechnical Support Engineer