Gurpreet Kaur

• Greeted customers at counter to fulfill requests and answer questions.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Plated hot meals and salads in aesthetically pleasing arrangements.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

• Memorized ingredients and recipes for wide variety specialty drinks.
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Used cash registers and credit card machines to cash out customers
• Met with chef to review daily specials and menu changes