GURPREET SINGH
Customer Service
Abu Dhabi,United Arab Emirates
Summary
Absolutely! Here’s a professional Career Objective tailored for a Customer Service role at Capital Health Screening Center:
Career Objective:
"Dedicated and professional Customer Service representative with [X years] of experience, seeking to contribute to Capital Health Screening Center. Committed to providing excellent patient care, handling inquiries efficiently, and ensuring a positive experience for all clients. Skilled in communication, problem-solving, and maintaining high standards of service in a fast-paced healthcare environment."
Overview
10
10
years of professional experience
Work history
General assistant
ABU DHABI NATIONAL HOTEL (CHSC)
Abu Dhabi, UAE
12.2023 - Current
- Greeted and assisted customers promptly and courteously
- Handled customer inquiries, complaints, and escalations professionally
- Provided accurate information about products and services
- Resolved issues efficiently to ensure customer satisfaction
- Maintained records of customer interactions and transactions
- Collaborated with team members to improve service quality
- Followed company policies and procedures while delivering service
Customer service
EFS FACILITY MANAGEMEN SERVICE GROUP(CHSC)
Abu Dhabi, UAE
08.2022 - 11.2023
- Provided exceptional customer service for enhanced guest experience.
- Coordinated with departments to streamline customer service operations.
- Enhanced customer service with proactive complaint resolution strategies.
- Offered exceptional customer service to all guests.
- Provided excellent customer service, securing client loyalty.
Parking Cashier
EFS FACILITY MANEGMENT SERVICE
Dubai, UAE
10.2021 - 07.2022
- Collected parking fees and handled cash, card, and digital payments accurately
- Issued parking tickets and receipts to customers
- Balanced cash drawer and prepared daily cash reports
- Assisted customers with parking inquiries and payment issues
- Handled customer complaints and escalations professionally
- Monitored parking entry and exit to ensure smooth traffic flow
- Coordinated with supervisors and security for issue resolution
- Maintained accurate records and followed company policies
- Ensured excellent customer service at all times
Senior sales engineer
GTROPY SYSTEM PVT LTD
Bathinda, India
12.2020 - 06.2021
- Managed direct sales activities to achieve business targets
- Supported marketing initiatives to promote products and services
- Contributed to business development by identifying new customers and opportunities
- Handled product sales while ensuring customer satisfaction
Logistics Executive
Zomato Media Pvt Ltd
Patiala, India
11.2018 - 10.2019
- Delivered high-quality customer service by addressing inquiries, complaints, and service-related issues efficiently.
- Monitored and managed order tracking to ensure timely resolution of delivery and fulfillment concerns.
- Handled customer escalations with a solutions-focused approach to maintain satisfaction and trust.
- Managed merchant escalations by coordinating between internal teams and external partners to resolve operational issues.
- Oversaw strike handling and critical incidents, ensuring minimal service disruption and clear communication.
- Led and supported the team by providing guidance, performance monitoring, and issue resolution to achieve service goals.
Operation Executive
ZINKA LOGISTICS SOLUTION PVT LTD
Rajpura, India
04.2016 - 10.2018
- Arranged vehicles according to operational and delivery requirements
- Handled cash transactions accurately and responsibly
- Dispatched vehicles on time to ensure smooth operations
- Managed vehicle freight and tracked shipments to ensure timely delivery
- Maintained and verified vehicle and driver documentation
Education
Diploma - Computer Operator and Programming Assistant
Govt. Industrial Training Institute
Bassi Pathana, Punjab, India 12th High School -
Govt. NTC CO. ED Senior Secondary School
Rajpura, Punjab, India 10th -
Govt. NTC Senior Secondary School
Rajpura, Punjab, India Skills
- Maintains a positive attitude in challenging and complex situations
- Career-focused and professional at all times
- Excellent verbal and written communication skills
- Skilled at building and maintaining strong relationships
- Able to multitask effectively in fast-paced environments
- Capable of working efficiently under tight deadlines
Languages
English
Fluent
Arabic
Elementary
Hindi
Native
Punjabi
Proficient (C2)
Affiliations
- ❖ I spend my time a part from academic, I am very fond of listening to music and making new friends, Communicating with people, Serving people at my best potential and travelling, Playing etc.
Timeline
General assistant
ABU DHABI NATIONAL HOTEL (CHSC)
12.2023 - Current
Customer service
EFS FACILITY MANAGEMEN SERVICE GROUP(CHSC)
08.2022 - 11.2023
Parking Cashier
EFS FACILITY MANEGMENT SERVICE
10.2021 - 07.2022
Senior sales engineer
GTROPY SYSTEM PVT LTD
12.2020 - 06.2021
Logistics Executive
Zomato Media Pvt Ltd
11.2018 - 10.2019
Operation Executive
ZINKA LOGISTICS SOLUTION PVT LTD
04.2016 - 10.2018
Diploma - Computer Operator and Programming Assistant
Govt. Industrial Training Institute
12th High School -
Govt. NTC CO. ED Senior Secondary School
10th -
Govt. NTC Senior Secondary School