DAMANPREET Grewal
Delhi
Summary
Accomplished Customer Service Representative of 5 years,
consistently maintaining customer satisfaction and contributing to
company success. Motivated professional capable of building
productive relationships, resolving complex issues and winning
customer loyalty.
Overview
6
6
years of professional experience
Work History
Senior Customer Care Executive
FAREPORTAL
Delhi
05.2019 - 07.2021
- I am responsible of handing inbound clients calls from North America, Europe and Asia.
- I provide bespoke trip booking experience to multiracial clients with highest level of customer service experience.
- Managing annoyed customers expectations by pacifying them with alternative solutions.
- Driving revenue through our products.
- Conducting training session for novice.
- Maintaining service quality standards as per International Service Excellence
Customer Service Assistant
JET AIRWAYS
Delhi
11.2015 - 04.2019
- Welcoming passengers to onboard the JET AIRWAYS flights.
- Assisting passengers for check in for domestic and International flights.
- Guiding passengers with the gate information, baggage limit and Airport's vicinity.
- Taking extra measures to serve special needs and old passengers.
- Processing ticket information through GDS system - SABRE.
- Pacifying passengers in any adverse situation related to their journey with the airline.
- Welcoming Platinum and Gold card Passengers in Lounge and Make an announcements For Flight Boarding , Delay Information and Final calls to ensure passengers board the flight on time without any delay.
- Providing world class guest experience as per set quality standards by the airline.
Education
Bachelors of Commerce - Commerce
Calcutta University
KOLKATA 2013
TICO (Travel Industry Council of Ontario) - Tourism And Travel Management
Travel Industry Council of Ontario
Online2021
Skills
- Customer service
- Relationship management
- Airlines Safety procedures
- Airport ground operation
- SABRE- GDS system
- Well verse AMADEUS software
- TICO (Travel Industry Council Of Ontario)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Bengali
Advanced (C1)
Timeline
Senior Customer Care Executive
FAREPORTAL
05.2019 - 07.2021
Customer Service Assistant
JET AIRWAYS
11.2015 - 04.2019
Bachelors of Commerce - Commerce
Calcutta University
TICO (Travel Industry Council of Ontario) - Tourism And Travel Management
Travel Industry Council of Ontario
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