Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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GURURAJ SHETTY

GURURAJ SHETTY

Dubai,UAE

Summary

Dedicated professional with a versatile skill set, blending expertise in customer service and sales support with a strong foundation in supply chain and Finance.

I have successfully managed key Middle Eastern customers & Supplier across the worlds, handling all sales queries with efficiency and ensuring the availability of products and services on time. My responsibilities include following up on sales quotes, generating purchase orders, and coordinating shipments. I am adept at negotiating prices, developing pricing structures, and maintaining updated sales records on internal systems. Additionally, I play a crucial role in the preparation of financial reports, including quarterly sales comparisons and annual budget presentations.

Overview

10
10
years of professional experience

Work history

Customer service representative/Sales Support

Food Specialities Limited
Dubai, UAE
03.2020 - Current

Handling key Middle Eats Customers of Meat ingredients

  • Be the first person to receive quality exposure by handling all sales queries & make sure the products and services are available on time.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Forecasting, planning and Generating PO's send across to suppliers. Coordinate & follow up for shipment details.
  • Input orders onto internal system to maintain updated sales records.
  • Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
  • Completed administrative duties promptly and to meet company standards.
  • Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Coordinating with customer & manufacturer for the Label Registration (Saudi & UAE) & shipment documents for the import clearance.
  • Coordinating with internal logistic & Finance team to ensure smooth functioning & delivery of orders within the given time frames.
  • Monitoring & controlling stock level, ensure not holding over stock at the same time avoiding out of stock situation & expired items.
  • Preparing the reports for Quarterly that shows the comparison of the sales from last year's budget and achievements with the current quarter & Annual budget presentation to board and Monthly provide sales, forecast , other reports to BUH.
  • Minimised customer complaints by verifying procured items met required quality standards.
  • Established and managed relationships with new and existing suppliers to strengthen supply chain.
  • follow up with customer for payment ,update to sales manager on the order & shipment status.
  • Arranging the samples to customer for trail purpose.
  • Responds to customer complaints & escalate sensitive issue to the Manager.


Logistics & Account Assistant

Sirjanhar trading LLC
Dubai, UAE
12.2015 - 02.2020
  • Debtor and purchase ledger reconciliation and Bank debtors and creditors reconciliation.
  • Maintain cash transaction & petty cash book preparing. Preparing of tax invoice , vouchers & agency payment Preparing outstanding list of debtors and Reconciliation statement at the end of month. Enter posting of purchase, sale, payment, receipt collection.
  • Processing accounts payables invoices and Recording all cash activity on a daily basis Raising accounts receivable invoices & preparing invoices for payment. Handling Payroll Processing, Accounts receivable and Accounts payable Avoid double payment by checking monthly duplicate. Preparation of financial statement, Proactively identifying business improvement opportunities. Ensuring that information is accurately collated & entered into systems. Preparation of bi-weekly invoice and expense claim payment runs.
  • Have 2 years of experience in Customs Documentation and Transportation with reputed organization in Dubai, UAE. Have experience working in Shipping, Import, and Re-Export & Distribution. Knowledge of DP world and E-MIRSAL 2. (Declaration, claim etc.) Maintaining daily records of Shipment movements and Maintaining daily records of Distribution Details. Communicating with Shipping Line and Shipping Agents. Follow up on all Logistics coordination with Customers, Customs & Port. Have proven problem solving, coordination and analytical skills. Have the knowledge of free zone rules for clearance of customs (DAFZA & JAFZA etc.) Generate Reports (Invoice details report etc.) as required by Shipping and Transport Manager.
  • Handle documentation pertaining to Customs & Ports & Passed / Collected documents to Customs & Ports. Handling and Responsible for DP World Advance Deposit Account. Co-ordinate with Accounts Dept. For Timely funds receipt/payments. Maintaining CDR account and daily reports of transactions. Responsible for Coordination and arrangements of Transportation from Port / Airport to various destinations Inside UAE, as required by customer requirements. Preparing and Following of Exit Entry Documents for Re-Export Shipments. Maintaining the procedures and Follow up for the Duty deposit for Re- Export Shipments. Preparing, Follow Up and Maintaining the Exit Entry Documents and Duty Deposit for Export Shipments from PCW to ROW. Inspection Booking and Follow up with Dubai Customs. Preparation of RE-Export & Shipping documents: Invoice, Packing list, Shipping marks Monthly Presentation on Department Targets, Challenges and Requirements to Company CEO. Re-exporting, preparing launch exit paper, claim acknowledge to Dubai Custom.


Stock controller

Salman Corporation LLC
Muscat, Oman
09.2013 - 09.2015
  • Oman Muscat (Marketers of world branded consumer durable products), Planning, scheduling and supervising all day-to-day inbound and outbound stock movement
  • Worked as Sales advisor & stock controller
  • Planning, scheduling & supervising all day to day and outbound stock movement
  • Compiling & maintains record of quantity, type, value of the materials or supplies in stock and posts totals to inventory records
  • Maintain day to day Accounts and reporting to the senior management
  • Stock controlling & Handling Inbound & Out bound goods report, updating stock files
  • Controlling the products inputs & outputs from warehouse
  • Tracking & updating stocks both on sheet's & computerized system
  • Avoiding products shortage

Education

B. C .A MNGALORE -

INSTITUTE OF
2011

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P.U.C VVPU COLLEGE, VVPU HIGHSCHOOL
2008

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2006

Skills


  • Customer Engagement
  • Supplier Sourcing
  • Shipment tracking & Shipment Documents
  • Goods procurement & Order management
  • Inventory & order monitoring
  • Strategic Planning & Forecasting
  • Data Analysis & Reporting ,Budget Preparation
  • Microsoft Office Suite( word, Excel, Power point, Outlook)

Interests

Curricular Extra-Activities, Traveling, MusicSports, Reading

Languages

English
Fluent
Hindi
Fluent

Timeline

Customer service representative/Sales Support

Food Specialities Limited
03.2020 - Current

Logistics & Account Assistant

Sirjanhar trading LLC
12.2015 - 02.2020

Stock controller

Salman Corporation LLC
09.2013 - 09.2015

B. C .A MNGALORE -

INSTITUTE OF

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P.U.C VVPU COLLEGE, VVPU HIGHSCHOOL
GURURAJ SHETTY