GUY ROGER TANFEN
Senior Sales And Marketing
Dubai
Summary
A highly motivated and proactive sales and customer service representative with experience in the aviation industry. Proficient in providing exceptional customer service by understanding customers' needs, developing positive relationships, and resolving critical issues. Eager to leverage skills and knowledge to deliver results and exceed company goals.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Customer Services/Sales Representative
Emirates Group
Dubai
2022.01 - Current
- Providing the high quality, fast, efficient and friendly service to customers,
- Converting calls to sales and constantly look for sales opportunities to contribute to the generation of revenue
- Work as part of a team to achieve individual, station and network Commercial objectives, by suggesting new ideas and providing recommendations on the improvement of the service, to constantly maintain Emirates success as a market leading airline
- Ensuring customer service excellence is achieved for all Emirates airline customers interaction through rapport building, incorporating SOAR pillars, provide details on Emirates fare brands structure and actively issue and reissuing tickets and selling value added services such as hotel bookings, STPC, chauffeur drive and liaise with ground operators to ensure bookings are action timely
- Provide information about legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time, free baggage allowances, wheel chair request, special meals request, and seat assignments
- Actively enhancing Emirates revenue earnings by providing options to customers on all products and services such as Skywards, DBC Vouchers, Dubai stopovers, and upgrading fares, using Skywards miles
- Also Supporting Travel Agents by assisting them with their general enquiries
- Keeping abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
Facilities Management Services
Dubai
2021.01 - 2022.01
- Business Development/MD
- Search, contact and set up meetings with potential clients and company to discuss recruitment drive and organizing events
- Oversaw work of interns responsibility, execute mass recruitment locally and overseas to work with client and government establishment
- Maintained complete database of all files, contacts and project materials
- Planned and executed internal and external event, plan delegation trip to countries of events
Gold Mark Real Estate
2019.01
- Off-plan Sales Specialists
- Obtained agreements from property owners to place properties for sale by our firm
- Generated lists of properties for sale, locations, descriptions and available financing options
- Negotiated real estate contracts to navigate transactions between buyers and sellers
- Marketing and searching for new prospects and closing deals with various meetings.
Sales Representative
La Petit Maison
Dubai
2017.01 - 2019.01
- Greeted guests in pleasant and courteous manner
- Provided friendly and courteous service to all guests.
Team Leader/Supervisor
Bird Cafeteria Fujairah
2015.01 - 2017.01
- Maintained outstanding levels of politeness for professional with excellent customer service
- Worked collaboratively with Kitchen staffs to provide effective, swift order processing and completion
- Maintained efficient workflow, providing cover in case of staff absence.
Real Estate Consultant
Muhalli Properties LTD
2014.01 - 2015.01
- Communicated with clients to understand property needs and preferences
- Coordinated appointments to show marketed properties
- Researched commercial and residential real estate deals.
Real Estate Agent
Afrique Immobolier Cameroon
2013.01 - 2014.01
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in newly opened residential areas
- Compared properties possessing similar features to determine competitive market prices
Customer Service, Executive/Telesales
Hy-Class Professional Institute Cameroon
2008.01 - 2012.01
- Managed large amounts of incoming phone calls
- Possessing excellent product knowledge to enhance customer support
- Handled customer complaints, provide appropriate solutions and alternatives
- Built sustainable relationships and trust with customer accounts through open and interactive communication
Education
CUSTOMER SERVICE CERTIFICATE - Customer Service
Emirates Aviation College
DUBAI, UAE 2022.08 - 2022.10
MARKETING CERTIFICATE - Sales And Marketing Education
HI-CLASS PROFESSIONAL TRAINING INSTITUTE
DOUALA, CAMEROON 2011.11 - 2012.08
High School Diploma -
GOVERNMENT BILINGUAL HIGH SCHOOL
CAMEROON 2009.06 - 2010.06
Skills
Computer Literate and internet protocols
Excellent communication skills/ Language expertFriendly and calm under pressureExceptional Customer serviceTeam leader and supervisionActive listening skills and a good memoryProblem solving skillsLANGUAGES, English/French
Customer service specialist
Customer billing management
Customer Relationship Management (CRM)
Certification
CSP - Certified Sales Professional
I love Reading, Singing and Traveling
Reading to acquire more knowledge and love for novels and poems as a literature student
Also love singing and Traveling to discover new cultures and people
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Aviation CRM System and Ticketing Reservation
2023-10
Data Protection and Cyber Security Basics
2023-10
Airline Emergency Respond Certified
2023-08
CSP - Certified Sales Professional
2022-10
CUSTOMER SERVICE CERTIFICATE - Customer Service
Emirates Aviation College
2022.08 - 2022.10
Customer Services/Sales Representative
Emirates Group
2022.01 - Current
Facilities Management Services
2021.01 - 2022.01
Gold Mark Real Estate
2019.01
Sales Representative
La Petit Maison
2017.01 - 2019.01
Team Leader/Supervisor
Bird Cafeteria Fujairah
2015.01 - 2017.01
Real Estate Consultant
Muhalli Properties LTD
2014.01 - 2015.01
Real Estate Agent
Afrique Immobolier Cameroon
2013.01 - 2014.01
MARKETING CERTIFICATE - Sales And Marketing Education
HI-CLASS PROFESSIONAL TRAINING INSTITUTE
2011.11 - 2012.08
High School Diploma -
GOVERNMENT BILINGUAL HIGH SCHOOL
2009.06 - 2010.06
Customer Service, Executive/Telesales
Hy-Class Professional Institute Cameroon
2008.01 - 2012.01