Gyan Kumar Dorjee
Sharjah,UAE
Summary
Customer Service and Operations Professional with over 3.5 years of UAE experience, supported by a Bachelor of Arts degree and hands-on experience in guest handling, queue management, dispatch coordination, and POS operations. Experienced in assisting multicultural customers, managing high-volume guest flows, handling customer inquiries and requests, and coordinating time-sensitive daily operations with accuracy and efficiency. Demonstrated ability to maintain professional service standards, work effectively as part of a team, and remain calm and composed in fast-paced and demanding environments. Recognized for reliability, punctuality, adaptability, strong communication skills, and a consistent commitment to providing a positive customer experience while supporting smooth day-to-day operations.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Waiter and Services Dispatcher
On The Wood LLC
Sharjah
2022.10 - 2026.08
- Greet and assist 100+ multicultural guests daily, providing professional customer service while accurately handling orders and guest requests.
- Coordinate guest seating and manage waitlists during peak periods, maintaining efficient customer flow and minimizing guest waiting times.
- Coordinate time-critical order dispatch operations, ensuring accurate and timely communication between the service team and kitchen.
- Operate digital POS systems to process cash, card and mobile payments accurately and securely while maintaining transaction accuracy.
Assistant Storekeeper
M.K Enterprise
Itanagar, India
2019.11 - 2021.10
- Managed inventory record and stock level to ensure timely replenishment and prevent operational shortages, supporting seamless store operations.
- Logged inbound delivery notes and shipment tracking data accurately using computer software (Tally Erp9) and spreadsheet.
- Conduct regular physical stock audit against digital system record to Identify variances and maintain Data Accuracy
- Respond to client and vendor Inquiries regarding order tracking and product availibility with a polite,helpful attitude.
Sales Representative
Reliance Trends
Guwahati, India
2017.08 - 2019.10
- Greeted and assisted 200+ customers daily in a high-traffic retail environment.
- Responded to customer inquiries and provided helpful product guidance with a professional and positive approach.
- Ensured customer-facing areas were safe and well-organized during busy retail periods.
- Supported customer satisfaction by addressing requests promptly and professionally.
Education
Bachelor of Arts - Political Science and Economics
Pragjyotish College, Gauhati University
Gauhati, India 2014.08 - 2017.05
Higher Secondary - General Studies
Government Higher Secondary School
Arunachal Pradesh, 2013.03 - 2014.05
Skills
- Customer Service & Guest Relations
- Guest Assistance
- Queue & Crowd Management
- Customer Flow Management
- Complaint Handling
- Conflict Resolution
- Time Management
- Dispatch Coordination
- POS & Cash Handling
- MS Office & Data Entry
- Inventory & Record Management
- Team Coordination
- Multicultural Customer Handling
- Operational Coordination
Certification
- Certificate in Computer Applications
- CDUIT, Gauhati
LANGUAGES
English — Advanced
Hindi — Fluent
Arabic — Basic
Nepali — Fluent
Additional Information
HOBBIES
- Football- promotes teamwork and communication.
- Running& fitness- maintain physical stamina for a long shift.
- Reading- Focuses on continous learning and self-Improvemnt.
- Cultural Exploration- Build open mindedness in multicultural setting.
Timeline
Waiter and Services Dispatcher
On The Wood LLC
2022.10 - 2026.08
Assistant Storekeeper
M.K Enterprise
2019.11 - 2021.10
Sales Representative
Reliance Trends
2017.08 - 2019.10
Bachelor of Arts - Political Science and Economics
Pragjyotish College, Gauhati University
2014.08 - 2017.05
Higher Secondary - General Studies
Government Higher Secondary School
2013.03 - 2014.05