GYANA PRAKASH MISHRA
PURI,INDIA
Summary
MBA in Marketing from Tilak Maharashtra University PUNE. 14 + years of experience in Banking, finance, investment, banking sales, client servicing. Hard working and customer centric approach. Target oriented and focuses on cross selling banking products. Strong sales and communication skills and excellent proficiency in client relationship management.
Overview
19
19
years of professional experience
Work history
Senior Relationship Officer
AbuDhabi Commercial Bank
Abu dhabi, United Arab Emirates
2023.04 - Current
- Achieved bank targets within stipulated timeframes, demonstrating commitment to operational excellence.
- Assisted in account opening processes for credit cards and personal loans.
- Supported customers in navigating application procedures for financial products.
- Provided guidance on necessary documentation for account setup.
- Executed multiproduct strategies to drive cross-selling of mortgage loans, auto loans, and diverse investment opportunities.
- Orchestrate tailored financial solutions for salaried clientele.
- Cultivated relationships with key stakeholders during company visits to enhance business opportunities for the bank.
Relationship Officer
Finmart Financial Services
2022.02 - 2023.03
- Identifying personal loan customers by tele calling
- Selling them personal loan
- Cross selling credit card and mortgage
- Company visit and relationship management with HR
- Putting kiosk at potential locations
- Customer service
Customer Service Officer
First Abu Dhabi Bank
2021.09 - 2021.12
- Taking care of customer service for branch walk in customers.
- Cross selling different banking products to customers like Personal loan, Credit card, Mortgage loan, CASA, Insurance
- Tele calling for cross selling customers different banking products
- Following up prospects for closure.
Islamic Finance Executive
Abu Dhabi Islamic Bank
2019.07 - 2021.07
- Working in the Etihad covered card team of ADIB.
- Reporting to team leader.
- Visiting companies for new salary relationship, company listing and approaching same customers for covered card.
- Doing regular tele calling to generate prospects.
- Following up prospects for closure.
- Keeping track of logins and disbursal of logged files.
- Maintaining proper DSR.
- Keeping a FTR approach for logins for faster disbursals.
Universal Banker
Mashreq Bank PJSC
2015.06 - 2018.11
- Working for digital branch in Mashreq bank in Abu Dhabi.
- Taking care of Cash, Service, Sales for the branch and working towards achieving branch target.
- Targeting HNI customers for Gold accounts.
- Targeting HNI customers for investment in Insurance, MMC, FD and cross sell Mortgage.
- Visiting new companies for Salary relationship. Liasoning with HR for promotional activities for employees to cross sell financial products.
- Maintaining Mashreq standards in each of the fields.
- To provide customers financial services (Conventional Banking and Islamic Banking) which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
- Proactively work towards satisfying the needs of the customers.
- Profile each and every customer met to understand their needs.
- Customer retention, Customer complaint resolution.
- Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch.
- Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
- Cross sell of other banking products.
- Adhere to Branch process and report deviations.
- Visiting the listed companies with Mashreq and prospect companies.
- Giving prospect companies an holistic approach towards banking.
- Listing companies to provide all financial products to customers.
- Promote Happiness Account.
- Promote digital banking of Mashreq.
- Build customer for Mashreq Millionaire.
- Refer eligible customers to Gold segment and offer different products to Gold customers.
- Doing tele calls every day for different products.
- Update DSR regularly.
- Focus approach on products as per the management decision.
Bancaasurance Manager (Bancaasurance)
HDFC Life
2011.11 - 2015.05
- Currently handling Private Banking Group team of HDFC Bank for insurance business across Mumbai.
- The team consists of 2 RH and 50 Investment advisors reporting to them.
- The investment advisors have ULTRA HNI customer base. The advisors advice the clients on different financial investments and insurance.
- The advisors open calls. We have to go with them and close the calls.
- Reporting to RH on daily logins and joint calls.
- Send call joint call reports and funnel on weekly basis to CSM.
- Login the cases and track them for timely conversion.
- Prior to PBG handled HDFC Bank DST channel as channel partners to generate insurance business for 2011-13.
- Take care of business through HDFC Bank DST channel in Navimumbai region and Raigad.
- Handling 4 Area heads and 18 Sms reporting to them.
- Take care of time to time training for channel partners as well as team members.
- Updating area heads with day to day login mis as well as different trackers to support business.
- Going for high value calls with team members and channel partners.
- Handling 5 Bancassurance Officers reporting to me.
- Day to day review team on business, take care of their training requirements and help them in calls as required.
- Attend business meeting with bosses and present weekly business reviews.
- Giving time to time IRP reports to channel partner and drive them on IRP.
- Keeping short term internal contests for team to drive business and drive them on different contest floated by company.
Customer Service Manager
IndusInd Bank. Ltd
2011.05 - 2011.11
- Responsible for handling all customer queries related to account and, solving them within TAT.
- Building a strong relationship with all the walk in customers and cross selling different banking products.
- Taking references from existing customers and convince them to start a fresh relationship with our bank.
- Organizing activities in near locations for customer penetration.
- Handling the MIHU and LAO properly and task them for acquisition and operation.
- Handling cash counter in the absence of cashier.
- Handling lockers related issues for clients.
- Taking care of the ATM loading operations.
- Taking care of branch operations as per audit requirements.
- Taking care of business and business process to contribute to branch profitability.
Advance Relationship Manager
HSBC Bank
2010.11 - 2011.03
- Responsible for handling 400 account holders as well as 80 wealth management account holders.
- The relationship base of customers is worth 1 to 25 lakhs.
- Converting normal account holders to wealth management account.
- Time to time reviewing wealth portfolio of wealth customers.
- Taking care of all the banking related needs of all the mapped clients.
- Cross selling all the banking products to all the mapped clients.
- Planning on monthly basis for achieving monthly targets.
- Products handled: - Equity (Mutual fund of all the AMC), Insurance of Canara HSBC Life, Home loan, Liability.
- Acquiring new bank accounts for the bank.
- Increasing the current and new customer’s relationship base.
Personal Banker
HDFC Bank Ltd
2009.10 - 2010.11
- Responsible for giving all the operational support to all portfolios and walkin customers.
- Responsible for meeting branch NAV targets and number targets in CA/SA.
- Handling the executives for account opening (acting as a bridge between the executives and corporate clients for salary account opening).
- Giving customer service in regards to account opening, cheque book/debit card requests, FD redemptions, FD bookings, Change in communication details, different letters, RTGS, NEFT.
- Acting as a backup for the teller.
- Compliance with various Accounting Bulletins and other accounting policies issued by the Corporate Office time to time and to document as per guidelines issued by the bank.
- Handling team of 3 subordinates for corporate salary account opening.
- Helping the PB authorizer in keeping a check on daily FTNR in account opening as well as customer requests.
- Responsible for downloading the branch reports and tables on a daily basis.
- Responsible for doing a KYC calling for all newly opened accounts for keeping a KYC check as well as cross selling different products.
- Part of the branch team for smooth operations in the branch and increase the sales for branch profitability.
Personal Banker
ICICI Securities Ltd
2007.12 - 2009.11
- Generating business and contributing towards achieving branch targets.
- Sourcing and servicing Trading account holders.
- Cross-Selling the various offerings of ICICI as well as third party product.(Corporate FDs, IPO, NFO, Mutual fund)
- Retail Assets business such as personal loan, housing loan, Auto Loans.
- Encouraging and bringing in investments from both Government and private organizations like schools and colleges.
- Involved in Retail marketing of Mutual Fund IPO’s and subsequent offerings as well.
- Overall Business Development of the branch.
- Implementing branch level strategies for achievement of yearly budget allocated to the branch. Responsible for cross-selling of third party products.
- Coordinating and motivating branch staff for execution of methods and processes for making contribution in achievement of allocated budget.
- Managing customer satisfaction by achieving delivery & service quality norms in addition to complaints management.
- Rendering suggestions to corporate and individual clients for buying tailor-made investment solutions based on their financial capability and needs.
Management Trainee
TNT Speedage Cargo Services
2007.06 - 2007.12
- Handling the 2 business associates for the company.
- Generating business through cold calling, references from existing clients.
- Keeping track of timely delivery of customer consignments by following up with operations team.
- Focusing on consignee sales to increase business.
- Keeping records for all the sales done and preparing mis.
- Meeting existing customers regularly to resolve service related issues.
- Maintaining a good customer relationship to increase the business.
- Maintaining a good relationship with business associates and motivating them for business.
- Generating new clients through the BA channel.
- Supporting BAs for operational issues.
Education
Master Of Business Administration - undefined
Tilak Maharashtra University
Pune, IndiaBachelor In Computer Application - undefined
Sambalpur University
Odisha, IndiaSkills
- Computer proficiency, Microsoft Office (Word, Excel, Power point)
- Business communication, Client relationship management
PERSONAL DETAILS
LANGUAGE PROFICIENCY : ENGLISH, HINDI, ODIA
Disclaimer
I hereby declare that all the above stated particulars are true and correct to best of my knowledge.
Timeline
Senior Relationship Officer
AbuDhabi Commercial Bank
2023.04 - Current
Relationship Officer
Finmart Financial Services
2022.02 - 2023.03
Customer Service Officer
First Abu Dhabi Bank
2021.09 - 2021.12
Islamic Finance Executive
Abu Dhabi Islamic Bank
2019.07 - 2021.07
Universal Banker
Mashreq Bank PJSC
2015.06 - 2018.11
Bancaasurance Manager (Bancaasurance)
HDFC Life
2011.11 - 2015.05
Customer Service Manager
IndusInd Bank. Ltd
2011.05 - 2011.11
Advance Relationship Manager
HSBC Bank
2010.11 - 2011.03
Personal Banker
HDFC Bank Ltd
2009.10 - 2010.11
Personal Banker
ICICI Securities Ltd
2007.12 - 2009.11
Management Trainee
TNT Speedage Cargo Services
2007.06 - 2007.12
Master Of Business Administration - undefined
Tilak Maharashtra University
Bachelor In Computer Application - undefined
Sambalpur University