HABIBA SHANI
Dubai
Summary
Friendly and efficient waitress with strong customer service skills and experience in busy dining environments. Quick to adapt, great under pressure, and committed to delivering a positive guest experience.
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
6
6
years of professional experience
Work History
Waitress
Royal Arabian Mandi Restaurant
Dubai
11.2019 - Current
- Assisting guests in menu knowledge including daily specials and wine pairing enhancing overall dining experience
- Providing attentive service, responded to guest inquiries, and resolved issues to ensure customer satisfaction.
- Collaborating with team members to support smooth restaurant operations during peak hours.
- Handling customer payments using POS systems, including cash and card transactions
Waitress
Crown Plaza Hotel
Nairobi
03.2024 - 01.2025
- Welcomed and seated guests, ensuring a warm and inviting atmosphere
- Took accurate food and beverage orders
- Maintained cleanliness of dining areas in compliance to our standards
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivering food and beverages orders promptly and professional.
- Offered advice and assistance to customers, paying attention to special needs.
- Nairobi Airport
Education
Diploma - Hospitality Management
Zetech University
Nairobi, KenyaCertificste - Tourism Management
Zetech University
Nairobi, KenyaHigh school Diploma -
Mwakitawa Girls High School
Skills
- Warm and Friendly
- Cool Under Pressure
- Food and Beverage Knowledge
- Conflict and Complaint Resolution
- Attention to details
- Team Player
- Conflict resolution
- Front-of-house display creation
- Wine service
- Basic math
- Food safety
- Seating arrangements
- Reliability and punctuality
- Buffet setup and takedown
Accomplishments
Became Employee of the Month twice within the year at Crown Plaza Hotel
Timeline
Waitress
Crown Plaza Hotel
03.2024 - 01.2025
Waitress
Royal Arabian Mandi Restaurant
11.2019 - Current
Diploma - Hospitality Management
Zetech University
Certificste - Tourism Management
Zetech University
High school Diploma -
Mwakitawa Girls High School