HADAZA SANTAMARIA
Dubai
Summary
Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Personable Massage therapist skilled in fostering guest satisfaction and loyalty in appointment-driven environments. Maintains welcoming atmosphere with top-quality service and attention to detail. Adheres to safety and sanitation requirements to safeguard teams and guests.
Overview
14
14
years of professional experience
Work History
Massage Therapist
BLITZ HOME SPA
08.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
RETAIL ASSISTANT/ CUSTOMER SERVICE
IMG WORLD OF ADVENTURE
11.2021 - 08.2023
- Delivered outstanding in-store experience through positive and attentive customer service
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures
- Consistently exceeded customer expectations by providing individualised ideas for wellness maintenance
MASSAGE THERAPIST
ROSEWOOD SPA AND SALON
08.2021 - 11.2021
- Helped clients with specific conditions to successful rehabilitation using special massage techniques
- Managed exceptional levels of cleanliness and hygiene throughout treatment areas
- Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care
- Promoted and upsold spa and body care products to clients to enhance massage experience
MASSAGE THERAPIST
DANURA SPA
05.2011 - 06.2017
- Identified massaged preferences and determined pressure points needed for clients
- Grew massage revenue by customizing sessions to suit individual client needs
Education
ASSOCIATE HOTEL AND RESTAURENT MANAGEMENT - HOTEL MANAGEMENT
ASSOCIATE HOTEL AND RESTAURENT MANAGEMENT
01.2010
NC2 LICENSE - MASSAGE
01.2016
CARE GIVER -
LIFELINE INT. HEALTH INSTITUTE
01.2007
Skills
- Expert communicator
- Target-driven
- Efficient multitasker
- Energetic self-starter
- Outstanding customer service
- Product promotions
- Loss prevention
- Confident communicator
Languages
English
Tagalog
Arabic
Personal Information
- Date of Birth: 02/02/88
- Nationality: Philippines
- Marital Status: Married
- Visa Status: Residence
Timeline
Massage Therapist
BLITZ HOME SPA
08.2023 - Current
RETAIL ASSISTANT/ CUSTOMER SERVICE
IMG WORLD OF ADVENTURE
11.2021 - 08.2023
MASSAGE THERAPIST
ROSEWOOD SPA AND SALON
08.2021 - 11.2021
MASSAGE THERAPIST
DANURA SPA
05.2011 - 06.2017
NC2 LICENSE - MASSAGE
CARE GIVER -
LIFELINE INT. HEALTH INSTITUTE
ASSOCIATE HOTEL AND RESTAURENT MANAGEMENT - HOTEL MANAGEMENT
ASSOCIATE HOTEL AND RESTAURENT MANAGEMENT
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