Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Personal Information
Timeline
Generic
Hadeel Abu-Hannanah

Hadeel Abu-Hannanah

Al Ain City,UAE

Summary

Motivated and detail-oriented administrative professional with proven experience in office coordination, customer service, and financial documentation. Skilled in Microsoft Office applications (Excel, Word, Outlook), data entry, scheduling, and client communication. Experienced in handling confidential records and working with modern CRM and ticketing systems, including Jira, Salesforce, and Zendesk. Adept at multitasking and performing under pressure, with a strong commitment to accuracy, efficiency, and supporting overall team success.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Sales Representative – Shein (Freelance)

Self-Employed
Almafraq, Jordan
03.2023 - Current

Reception

Dr. Jihad Dental Clinic
Almafraq, Jordan
01.2024 - 06.2025

Team leader

Extensya co.
Irbid, Jordan
05.2020 - 07.2023

Senior customer service

Extensya co.
Irbid , Jordan
01.2018 - 01.2020

CSR Agent

Extensya co.
Irbid, Jordan
01.2017 - 01.2018

Sales employee

TAJ faction
Irbid, Jordan
01.2017
  • Dealing with customers

Sales employee

SMAIL
MAFRAQ, Jordan
01.2014 - 01.2016
  • Cash
  • Dealing with customers

Education

Bachelor Degree - Accounting

AL- ALBAYT UNIVERSITY
04.2012 - 9 2017

Secondary Education - Scientific

RAYAT BNT ALHUSAYN
01.2011 - 1 2012

Skills


Microsoft Office (Word, Excel, Outlook)

Financial record keeping

Dealing with customers

Reception area maintenance

Customer service

Knowledge of reception protocol

Reception team coaching

Time management and multitasking

Scheduling and appointment management


Languages

English
Advanced
Arabic
Native

Affiliations

  • Fitness and regular exercise
  • Drawing
  • Learning new languages
  • Volunteering and community involvement
  • Time management and productivity improvement
  • Photography and photo editing

Certification

2016 We are social leaders

INJAZ, Al al-Bayt University (JORDAN)


2016 Ethics at Work

INJAZ, Al al-Bayt University (JORDAN)


2016 Communication Skills (CS)

Personal Information

  • Date of birth: 09/22/1994
  • Nationality: Jordanian

Timeline

Reception

Dr. Jihad Dental Clinic
01.2024 - 06.2025

Sales Representative – Shein (Freelance)

Self-Employed
03.2023 - Current

Team leader

Extensya co.
05.2020 - 07.2023

Senior customer service

Extensya co.
01.2018 - 01.2020

CSR Agent

Extensya co.
01.2017 - 01.2018

Sales employee

TAJ faction
01.2017

Sales employee

SMAIL
01.2014 - 01.2016

Bachelor Degree - Accounting

AL- ALBAYT UNIVERSITY
04.2012 - 9 2017

Secondary Education - Scientific

RAYAT BNT ALHUSAYN
01.2011 - 1 2012
Hadeel Abu-Hannanah