Hadeel Abu-Hannanah
Al Ain City,UAE
Summary
Motivated and detail-oriented administrative professional with proven experience in office coordination, customer service, and financial documentation. Skilled in Microsoft Office applications (Excel, Word, Outlook), data entry, scheduling, and client communication. Experienced in handling confidential records and working with modern CRM and ticketing systems, including Jira, Salesforce, and Zendesk. Adept at multitasking and performing under pressure, with a strong commitment to accuracy, efficiency, and supporting overall team success.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Sales Representative – Shein (Freelance)
Self-Employed
Almafraq, Jordan
2023.03 - Current
Reception
Dr. Jihad Dental Clinic
Almafraq, Jordan
2024.01 - 2025.06
Team leader
Extensya co.
Irbid, Jordan
2020.05 - 2023.07
Senior customer service
Extensya co.
Irbid , Jordan
2018.01 - 2020.01
CSR Agent
Extensya co.
Irbid, Jordan
2017.01 - 2018.01
Sales employee
TAJ faction
Irbid, Jordan
2017.01
- Dealing with customers
Sales employee
SMAIL
MAFRAQ, Jordan
2014.01 - 2016.01
- Cash
- Dealing with customers
Education
Bachelor Degree - Accounting
AL- ALBAYT UNIVERSITY
2012.04 - 9 2017
Secondary Education - Scientific
RAYAT BNT ALHUSAYN
2011.01 - 1 2012
Skills
Microsoft Office (Word, Excel, Outlook)
Financial record keeping
Dealing with customers
Reception area maintenance
Customer service
Knowledge of reception protocol
Reception team coaching
Time management and multitasking
Scheduling and appointment management
Languages
English
Advanced
Arabic
Native
Affiliations
- Fitness and regular exercise
- Drawing
- Learning new languages
- Volunteering and community involvement
- Time management and productivity improvement
- Photography and photo editing
Certification
2016 We are social leaders
INJAZ, Al al-Bayt University (JORDAN)
2016 Ethics at Work
INJAZ, Al al-Bayt University (JORDAN)
2016 Communication Skills (CS)
Personal Information
- Date of birth: 09/22/1994
- Nationality: Jordanian
Timeline
Reception
Dr. Jihad Dental Clinic
2024.01 - 2025.06
Sales Representative – Shein (Freelance)
Self-Employed
2023.03 - Current
Team leader
Extensya co.
2020.05 - 2023.07
Senior customer service
Extensya co.
2018.01 - 2020.01
CSR Agent
Extensya co.
2017.01 - 2018.01
Sales employee
TAJ faction
2017.01
Sales employee
SMAIL
2014.01 - 2016.01
Bachelor Degree - Accounting
AL- ALBAYT UNIVERSITY
2012.04 - 9 2017
Secondary Education - Scientific
RAYAT BNT ALHUSAYN
2011.01 - 1 2012