HADEEL HAMAMAH
DUBAI,DEIRA
Summary
Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy. Energetic and hardworking student eager to learn and develop new customer service and management skills. Offers strong communication and organisation abilities to understand unique challenges and support team. Learns quickly and collaborates well. Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development. Friendly and supportive leader committed to motivating teams to meet customer service targets and objectives. Coordinates department workflow to smoothly handle competing priorities and implement continual improvements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. [Job Title] bringing extensive call centre experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Overview
6
6
years of post-secondary education
Work history
costumer services manger
AMANI ALKINDI ADVOCATES AND LEGAL CONSULTANTS
Dubai
10.2023 - Current
- Took ownership of escalated customer issues and followed through to resolution.
- Maintained excellent health and safety standards for continued compliance.
- Sought customer feedback and applied data to inform service-level improvements.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Communicated courteously with customers by telephone and email.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Received and resolved customer complaints escalated by staff.
- Delivered tailored assistance to customers with disabilities.
- Briefed and motivated staff to deliver daily operational requirements.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Actioned customer feedback to promote continued service improvement.
Education
Bachelor of Engineering - AGRICULTURE
ALGHAREEB PRIVATE SCHOOL
SYRIA 07.2017 - 02.2023
Skills
- Customer-focused
- Public relations
- Problem-solving
- Leadership
- Time management
- Communication skills
- Multilingual
Languages
Arabic
Native
English
Intermediate
Affiliations
- SOCIAL MEDIA, GOING OUT WITH FRIENDS, MAKE NEW FRIENDS.
Timeline
costumer services manger
AMANI ALKINDI ADVOCATES AND LEGAL CONSULTANTS
10.2023 - Current
Bachelor of Engineering - AGRICULTURE
ALGHAREEB PRIVATE SCHOOL
07.2017 - 02.2023
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