Summary
Overview
Work history
Education
Skills
Timeline
Generic
Hadeer Adel Saadohom

Hadeer Adel Saadohom

Dubai,United Arab Emirates

Summary

Dynamic and results-driven professional with a robust skill set in sales, customer relationship management, and market trend analysis. Demonstrates expertise in retail operations and team leadership, effectively utilising tele sales strategies to drive revenue growth. Proficient in inventory management, negotiation skills, and technical support, complemented by strong data analysis and reporting capabilities. Adept at problem-solving and client communication while ensuring compliance and ethics are upheld. Skilled in Microsoft Office and CRM systems, with exceptional presentation skills that enhance upselling and cross-selling efforts. Aspires to leverage these competencies towards achieving strategic business objectives within a forward-thinking organisation.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

RESERVATION TICKET AGENTS, TEAM LEADER

EgyptAir Agency /Masr El Mahrousa
, Egypt
08.2022 - 02.2025
  • Company Overview: One of the oldest tourism companies in Egypt since 1988, it offers services such as the Hajj and Umrah, Domestic and foreign tourism, Tourist transport, Airline tickets, and Hotel reservations.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Confer with customers to determine their service requirements and travel preferences.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Announce arrival and departure information, using public address systems.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or Itineraries.
  • Check baggage and cargo, and direct passengers to designated locations for loading.
  • Maintain computerized inventories of available passengers on space reserved or available.
  • Trace lost, delayed, or misdirected baggage for customers, identifying key markets and potential clients.
  • One of the oldest tourism companies in Egypt, operating since 1988. We offer services such as Hajj and Umrah, domestic and international tourism, tourist transport, airline tickets, and hotel bookings.

TICKET AGENTS AND TRAVEL CLERKS

AIR BUS GROUP
, Egypt
08.2018 - 06.2022
  • One of the oldest tourism companies in Egypt, founded in 2000. We offer services like Hajj and Umrah, domestic and international tourism, tourist transport, airline tickets, and hotel reservations.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Announce arrival and departure information, using public address systems.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Check baggage and cargo, and direct passengers to designated locations for loading.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Trace lost, delayed, or misdirected baggage for customers, identifying key markets and potential clients.
  • One of the oldest tourism companies in Egypt since 2000, and also services such as: Hajj and Umrah, Domestic Tourism, foreign tourism, Tourist transport, Airline tickets, Hotel reservations.

Education

BACHELOR'S DEGREE - DEPARTMENT OF EGYPTIAN ARCHAEOLOGY

MANSOURA UNIVERSITY
09.2014 - 07.2017

Skills

  • Sales
  • Customer Relationship
  • Market Trend
  • Retail Operations
  • Team Leadership
  • Sales Strategies
  • Inventory
  • Negotiation Skills
  • Technical Support
  • Data Analysis and Reporting
  • Problem-Solving
  • Client Communication
  • Compliance and Ethics
  • Microsoft Office
  • CRM System
  • Presentation Skills
  • Upselling and Cross-Selling

Timeline

RESERVATION TICKET AGENTS, TEAM LEADER

EgyptAir Agency /Masr El Mahrousa
08.2022 - 02.2025

TICKET AGENTS AND TRAVEL CLERKS

AIR BUS GROUP
08.2018 - 06.2022

BACHELOR'S DEGREE - DEPARTMENT OF EGYPTIAN ARCHAEOLOGY

MANSOURA UNIVERSITY
09.2014 - 07.2017

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Hadeer Adel Saadohom