HADIA AIDAROS AL GAISHI
Abu Dhabi
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ACTING AS SUPERVISOR OF VIP / PROTOCOL TEAM
Cleveland clinic Abu Dhabi Hospital
02.2023 - Current
- Delivered comprehensive protocol training for new team members to ensure proper onboarding and adherence to department standards.
- Managed offsite and royal home visit operations in compliance with policies and regulations, ensuring service excellence and operational integrity.
- Prepared detailed monthly reports and presentations on productivity and workload analysis for leadership review.
- Manage team leave planner, ensuring sufficient coverage and smooth operation.
- Maintained and safeguarded top-confidential visitor files among different departments strictly, ensuring alignment.
- Led the classification, categorization, and distribution of the VIP/Protocol patients volume.
- Participated in creating a designated pharmacy, finance, scheduler, and other departments to facilitate VIP and protocol requirements.
- Supervised security workflows for royal visits, including parking arrangements, helipad coordination, and catering logistics.
- Collaborated with Executive Health services to ensure seamless support for VIP and royal patient care pathways.
- Conducted interviews and assessments for new team members to support optimal hiring and team alignment.
- Developed standardized email templates and communication scripts to maintain consistent, professional correspondence.
- Provided 24/7 on call support to address urgent protocol requests and high priority operational needs efficiently.
SENIOR COORDINATOR
Cleveland clinic Abu Dhabi Hospital
06.2014 - Current
- Act as the primary liaison and coordinator for Protocol/VIP/International Patients, ensuring seamless service and quality care.
- Facilitate the highest standard of medical care through effective coordination and hospitality for Protocol/VIP.
- Partner with key stakeholders across departments to improve patient access and enhance service quality.
- Collected and analyzed data to support decision making processes.
- Analyzed and reported comprehensive data on VIP and Protocol volume demographics to executive management.
- Maintain patient confidentiality and adhere to confidentiality regulations consistently.
VIP AND ROYAL COORDINATOR
Burjeel Hospital in Abu Dhabi
09.2013 - 06.2014
- Coordinated scheduling appointments for VIP patients across outpatient and ancillary departments, ensuring alignment with their preferred dates and times.
- Monitored the database to identify available slots that meet the patient's first-choice preferences, facilitating efficient appointment management.
- Provided patient care continuity by booking follow ups, medical records and facilities any necessary requests.
- Managed walk-in VIP requests by providing prompt service and minimizing waiting times through effective scheduling adjustments.
- Prepared prior patient visits by notifying the medical team and relevant staff, ensuring seamless patient experience upon arrival.
- Maintained strict confidentiality of personal and financial informations.
- Escorting patients throughout their visit, ensuring their comfort and addressing any immediate needs during consultations.
- Documented and archived all relevant patient information and visit records accurately for reference and compliance purposes.
- Provided timely and precise information to department supervisors to support operational efficiency and patient needs management.
- Issued royal and premier access cards, ensuring proper authorization and adherence to access protocols.
GUEST SERVICE EXECUTIVE
Burjeel Hospital in Abu Dhabi
03.2013 - 09.2013
- Utilized SAP system efficiently to manage patient data and streamline administrative processes.
- Enhanced patient satisfaction by providing prompt and courteous service, addressing inquiries swiftly.
- Coordinated patient appointment schedules to ensure timely arrivals and minimized wait times.
- Assisted patients in managing anxieties through empathetic communication.
- Maintained accurate patient records by filing and regularly updating registration informations.
- Collected and verified insurance and demographic data, ensuring accurate information was entered into the system.
- Updated patient insurance and financial details to facilitate smooth billing and reimbursement processes.
- Managed inventory and maintained office equipment to support smooth reception operations.
GUEST SERVICE ASSISTANCE
Burjeel Hospital in Abu Dhabi
09.2012 - 03.2013
- Scheduled and coordinated patient appointments, determining appropriate visit types and urgency levels to ensure efficient patient flow.
- Maintained accurate and up-to-date data entries within concierge systems to support responsive and effective customer service.
- Answered incoming calls professionally and promptly.
- Offered non-clinical guidance to patients to help manage expectations and facilitate smooth healthcare experiences.
- Addressed and resolved patient complaints with professionalism, ensuring patient satisfaction and quality service.
- Collaborated with nursing and medical staff to synchronize schedules and optimize patient appointments.
- Assisted patients by escorting them to clinic areas and providing wheelchair assistance as needed.
SECRETARY AND CUSTOMER SERVICE
MSA Company
04.2008 - 09.2009
- Drafted professional correspondence, reports, and meeting summaries.
- Managed incoming calls, directing inquiries to appropriate personnel to ensure prompt and accurate response.
- Organized and maintained departmental files, documents, and confidential records to ensure accessibility and security.
- Responded to requests for information regarding office procedures, organizational policies, and program details.
- Coordinated special projects and events, including organizing surveys, producing publications, and supporting various organizational initiatives.
Education
Bachelor's Degree - Public Relations and Communications
Abu Dhabi University (ADU)
Abu Dhabi01.2013
High School Certification - undefined
Um Ammar School
Abu Dhabi, UAE01.2007
Skills
- ICDL
- High standards phone call skills
- Analytical and problem solving
- Microsoft Office: Power Point, Word and Excel
- High Communication Skills, Diplomatic
- Technical, Logical and Innovative orientation
- Motivational and leadership skills
- Writing official emails in Arabic and English
References
References Available Upon Request
Certification
- British Council
- IELTS CERTIFICATION
- Certification in Academic IELTS band 5.5
LANGUAGES
English
Arabic
EXTRA-CURRICULAR ACTIVITIES
Abu Dhabi University REPRESENTED ADU AT CAREER FAIRS Participated in career fairs and organized activities. Abu Dhabi University ORGANIZED A POETRY COMPETITION Assisted in organizing a poetry competition at ADU. Abu Dhabi University PARTICIPATED IN NATIONAL DAY CEREMONY Represented and participated in the National Day Ceremony. Cleveland Clinic Abu Dhabi EXPERIENCED IN PLANNING AND COORDINATING DIVERSE EVENTS AND CELEBRATIONS
Timeline
ACTING AS SUPERVISOR OF VIP / PROTOCOL TEAM
Cleveland clinic Abu Dhabi Hospital
02.2023 - Current
SENIOR COORDINATOR
Cleveland clinic Abu Dhabi Hospital
06.2014 - Current
VIP AND ROYAL COORDINATOR
Burjeel Hospital in Abu Dhabi
09.2013 - 06.2014
GUEST SERVICE EXECUTIVE
Burjeel Hospital in Abu Dhabi
03.2013 - 09.2013
GUEST SERVICE ASSISTANCE
Burjeel Hospital in Abu Dhabi
09.2012 - 03.2013
SECRETARY AND CUSTOMER SERVICE
MSA Company
04.2008 - 09.2009
High School Certification - undefined
Um Ammar School
Bachelor's Degree - Public Relations and Communications
Abu Dhabi University (ADU)