HADIJA MOHAMMED
Abu Dhabi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Prudential Life Insurance
11.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Administrative Assistant
VOLTA River Authority (VRA)
08.2022 - 12.2022
- Coordinates and schedules travel, meetings, and appointments
- Prepares agendas and schedules for meetings, conferences, and other assigned events
- Responds to and resolves administrative inquiries and questions
- Welcomes and directs visitors and clients.
Customer Service Representative
EL Company Limited
09.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Assistant Administrative Secretary
Ghana Institution Of Journalism
12.2018 - 01.2019
- Answer and direct phone calls
- Organize and schedule appointments and meetings
- Produce and distribute correspondence memos, letters, faxes, and forms
- Provided backup support for other administrative staff during times of high volume or absenteeism, demonstrating flexibility and strong teamwork abilities.
- Proactively identified opportunities for process improvements within the office environment leading to increased productivity and efficiency.
- Collaborated with multiple departments to facilitate smooth operations in the office, fostering teamwork among colleagues.
Education
Higher National Diploma (HND) - Secretaryship and Management Studies
Koforidua Technical University
Bachelor of Technology (Btech) - Secretaryship and Management Studies
Koforidua Technical University
Professional Diploma in Database Technology - Database Technology
IPMC School Of Technology
Accra, Ghana 03.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Training development aptitude
- Microsoft PowerPoint
- Appointment Scheduling
- Administrative Support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Personal Information
- Marital Status: Married
- Religion: Muslim
References
- Mr. Stephen Korley Apenkro, IPMC College of Technology, Database Lecturer, Accra, Ghana, +233 (0) 244407855
- Mr. Jude Adjo, Koforidua Technical University, Secretaryship and Management Studies Department, Koforidua, Ghana, +233 (0) 208129753
- Mr. Daniel Ofori, Ghana Post Office Transport Department, Accra, Ghana, +233 (0) 24624060
Timeline
Customer Service Representative
Prudential Life Insurance
11.2022 - 03.2024
Administrative Assistant
VOLTA River Authority (VRA)
08.2022 - 12.2022
Customer Service Representative
EL Company Limited
09.2020 - 08.2022
Assistant Administrative Secretary
Ghana Institution Of Journalism
12.2018 - 01.2019
Higher National Diploma (HND) - Secretaryship and Management Studies
Koforidua Technical University
Bachelor of Technology (Btech) - Secretaryship and Management Studies
Koforidua Technical University
Professional Diploma in Database Technology - Database Technology
IPMC School Of Technology
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