Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic
Hady Shehadi

Hady Shehadi

Dubai

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Villeroy & Boch
01.2024 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through implementing SMART objectives followed by proactive communication and feedback delivered through the Sandwich technique.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Established a new commission scheme for designers resulting improved business relationship with existent accounts and landing 15% more accounts within a year

Sales Associate

Villeroy & Boch
02.2021 - 12.2023
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers’ needs and provide assistance and information on product features, advantages, Benefits.
  • Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis
  • Go the extra mile” to drive sales
  • Suggest ways to improve sales (e.g., planning marketing activities, changing the store’s design).
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Shift Leader

Swiss Butter
03.2020 - 01.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Team Leader

Bartartine
06.2016 - 02.2020
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.


Waiter

Shtrumpf restaurant
01.2014 - 06.2016
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

Bachelor’s degree in finance - Finance

Lebanese International University
Beirut
07.2019

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Time Management
  • Inventory Management
  • Communication skills
  • Work Planning and Prioritization
  • Strategic thinker

Personal Information

Age: 25

References

Available upon request

Languages

Arabic
English

Timeline

Store Manager

Villeroy & Boch
01.2024 - Current

Sales Associate

Villeroy & Boch
02.2021 - 12.2023

Shift Leader

Swiss Butter
03.2020 - 01.2021

Team Leader

Bartartine
06.2016 - 02.2020

Waiter

Shtrumpf restaurant
01.2014 - 06.2016

Bachelor’s degree in finance - Finance

Lebanese International University

Similar Profiles

CREATE PROFILE
Hady Shehadi