Hady Shehady
Retail Store Manager
Summary
Dynamic leader with a passion for delivering exceptional customer experiences, and driving sales growth. With a proven ability to thrive in fast-paced environments, I excel at building strong relationships, solving challenges, and creating strategies that boost business performance. My journey from Salesman to Store Manager in just two years reflects my dedication, adaptability, and commitment to excellence
Overview
5
5
years of professional experience
3
3
Languages
Work History
Store Manager
Villeroy & Boch
02.2021 - Current
- Started as Sales Executive, and worked my way through to Store Manager at Dubai Mall.
- Lead and nurture team talent through coaching and stretch assignments in collaboration with the People Partner.
- Oversee store operations, including visual merchandising, SOP adherence, inventory control, cash management, and employee performance.
- Resolve customer complaints and enhance relationships to drive satisfaction and loyalty.
- Act as the primary point of contact with the back-office team.
- Implement SMART goals and feedback strategies to motivate and develop team members.
- Drive eNPS through people experience initiatives and foster a positive workplace culture.
- Provide actionable insights on store performance and areas for improvement.
Team Leader
Swiss Butter
03.2020 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
No Degree - Finance
Lebanese International University
Lebanon 04.2001 -
Skills
Customer Relationship management
Accomplishments
- Rapid Career Progression: Joined the retail industry as a Salesman at Wafi Mall and advanced to Store Manager for the Dubai Mall store within just 2 years.
- Ranked 1st in RPM (Retail Progressing Managers) Program: Recognized as the top performer among all Middle East participants in a program designed for high-potential retail managers.
- Multiple Sales Competition Wins: Achieved titles such as "Top Salesman," "Top Seller for a Specific Brand," and "Top Seller for a Specific Category" through consistent sales excellence
- Experience with Companies and Designers: Gained extensive experience collaborating with companies and interior designers.
- E-commerce Expertise: Managed an online platform set up by a third party while working as sales executive at the outlet mall store, and later on handled Noon platform while managing Dubai Mal Store, gaining valuable experience in e-commerce operations and time management.
Timeline
Store Manager
Villeroy & Boch
02.2021 - Current
Team Leader
Swiss Butter
03.2020 - 01.2021
No Degree - Finance
Lebanese International University
04.2001 -
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