Hael Ahmed
Dubai
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Dubai Festival City Mall
07.2023 - Current
- Company Overview: AL Futtaim Group
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Handling customer's complaints and track it till finding a solution and following up with the customer to make sure that the complaint is already 100% resolved and record details of inquiries, comments and complaints and the action taken
- Increasing the sales of Mall Gift Cards and achieving 100% the monthly target required
- Doing regular inspections over all the mall to make sure that all the services are working properly
- AL Futtaim Group
Sales Officer
TASC
01.2021 - Current
- Promoted the company's outsourcing services, focusing on highlighting the added value to projects and the services offered
- Identified customer needs and provided tailored solutions, resulting in improved customer relationships and increased sales
- Attracted new clients through various promotional strategies, including direct communication, presentations, and participation in exhibitions and events
- Managed the full sales process from lead generation to closing, ensuring continuous follow-up with clients to maintain satisfaction and loyalty
- Consistently achieved monthly and quarterly sales targets, exceeding expectations and contributing to a significant increase in company revenue
- Provided regular performance reports to senior management on sales activities, market needs, and contributed to the development of strategies to improve sales performance
- Trained and mentored team members on effective sales techniques and customer service best practices
Lobby Concierge
IPS VALET PARKING
05.2019 - Current
- Company Overview: integratedparking.ae
- Scheduled transportation for guests according to their needs
- Contributed ideas for improving customer service quality standards
- Processed check-ins and check-outs of guests accurately and efficiently
- Greeted guests and provided them with directions or assistance as needed
- Gave clear directions to local museums, restaurants and places of interest to patrons
- Answered customer inquiries and provided accurate information
- Demonstrated excellent communication skills in resolving customer complaints
- Engaged in conversation with customers to understand needs, resolve issues and answer questions
- Answered incoming calls and emails, providing frontline customer support
- Completed day-to-day duties accurately and efficiently
- Integratedparking.ae
Education
Bachelor of Science - Agricultural Engineering
Sudan University of Science and Technology
05.2012
Skills
- Advanced Excel Skills
- Identifying Sales Opportunities
- Customer Support Solutions
- Office Administration Procedures
- Accounting Processes
- Collaborative Team Member
- Hospitality Management
- Strong Verbal Communication
- Strategic Business Planning
- Managing Operational Processes
- Effective Team Collaboration
- Quick Learning Ability
- Client-Centric Approach
- Effective Negotiation
- Networking Skills
- Call center operations
- Call documentation
- CRM software
Certification
UAE driving license, 2022 - 2028
Languages
ARABIC
ENGLISH
Skills Highlights
- Expert in dealing with Microsoft Word, Excel and PowerPoint.
- Able to identify and act upon potential sales opportunities.
- Able to handle unreasonable expectations.
- Ability to build rapport effectively and identify solutions to customers' needs.
- Knowledge of administrative procedures.
- Complete understanding of accounting processes, procedures & systems.
- A Proactive team player, able to work on own initiative, requiring minimal supervision.
- Adept well to change, serious and flexible.
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
- Negotiation and persuasion skills.
- Strong communication and relationship-building abilities.
- Time management and goal-setting expertise.
- Ability to work under pressure and deliver results in a competitive environment.
Timeline
Customer Service Officer
Dubai Festival City Mall
07.2023 - Current
Sales Officer
TASC
01.2021 - Current
Lobby Concierge
IPS VALET PARKING
05.2019 - Current
Bachelor of Science - Agricultural Engineering
Sudan University of Science and Technology
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