Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Haeman Alsaad

Haeman Alsaad

Senior Server Operation
Basrah

Summary

IT professional with 10+ years of experience in server operations, data center management, virtualization, and user support. Skilled in maintaining enterprise systems, ensuring network reliability, and resolving technical issues with minimal downtime. Proactive, adaptable, and committed to ongoing improvement

Overview

12
12
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Senior Server Operation

PetroChina
WQ1 - Basra
01.2024 - Current
  • Provide IT server operations support across TFOD and all WQ1 sites, ensuring reliable and secure services.
  • Install and configure physical and virtual servers; address hardware issues (RAM, HDDs, fans), and software problems to minimize downtime.
  • Support application servers for critical systems such as PI, Maximo, EDT, KAPPA, and SQL.
  • Administer VMware infrastructure (vSphere) to build and maintain computer and virtual-machine resources.
  • Maintain awareness of web application security, vulnerabilities, and countermeasures; manage SQL and Oracle data systems.
  • Manage NetApp storage systems, including hardware replacement, backup maintenance, and upgrade planning.
  • Design and implement server systems; manage server rooms and supporting technologies (Active Directory, DFS, Terminal Services, Hyper-V).
  • Coordinate with vendors for critical hardware replacements, license renewals, and server upgrades.
  • Monitor system operations using SolarWinds and vSphere to ensure data-center equipment functions efficiently.
  • Document incidents and resolutions; prepare technical analyses, and daily reports.
  • Plan and perform software updates and operating-system deployments; collaborate on budgeting for equipment and assembly costs.
  • Conduct regular inspections of power and cooling systems, and coordinate vendor maintenance visits.

Senior Server Operation Analyst

ExxonMobil
WQ1 - Basrah
10.2019 - 01.2024
  • Delivered server operations support across TFOD and WQ1 sites, mirroring responsibilities later undertaken at PetroChina
  • Installed and configured servers and virtual machines, addressing hardware and software issues promptly.
  • Provided priority support for critical applications and maintained VMware environments.
  • Managed storage systems and backups, planned upgrades, and ensured data-center reliability.
  • Collaborated with teams and vendors to resolve incidents, document work, and update systems.

IT Mobile Support Engineer

British Petroleum (via AIR and Mselect)
Rumaila Oil Field - Basrah
01.2016 - 10.2019
  • Delivered onsite and remote IT support to BP’s remote sites across South Rumaila.
  • Managed Active Directory user accounts, resolving login issues, permission requests, and wireless access.
  • Traveled to remote sites when issues could not be resolved remotely; installed hardware, and performed repairs on-site.
  • Monitored network status via SolarWinds and raised tickets for outages, coordinating responses with the network, voice, and printer teams.
  • Organized logistics of IT equipment: retrieved equipment from rigs, delivered, and installed PCs, monitors, printers, and network devices for remote users.
  • Installed software, machine drivers, and printer drivers; configured network printers with coordinated IP and MAC address assignments.
  • Troubleshot Cisco phone issues and escalated unresolved problems to specialist teams.
  • Diagnosed and repaired hardware issues (rebuilds, domain problems, HDD/RAM failures, converter cables).

IT Service Desk Engineer

BP (British Petroleum)
Rumaila Oil Field - Basrah
04.2015 - 01.2016
  • Operated ticketing systems to log and assign issues, ensuring timely resolution and customer satisfaction.
  • Utilized LANDesk remote-support software to assist users at rigs and gas stations.
  • Resolved hardware and software issues, provided new PCs, and installed required software.
  • Administered Active Directory tasks: resetting passwords, unlocking accounts, managing group memberships, and creating shared folders.
  • Configured and installed printers, coordinating with network teams to reserve IP addresses, and with maintenance teams for hardware repairs.
  • Set up Cisco conferencing and IPTV equipment upon request.
  • Monitored network status and alerted the network team to outages for investigation.

IT Support Engineer

Lukoil
10.2013 - 04.2015
  • Administered McAfee security systems: prepared laptops for users, managed encryption/decryption, resolved login issues, scanned for viruses, and performed OS repairs.
  • Served as dispatcher for help-desk requests across all locations, addressing issues with laptops, software, desktop support, network connections, and printers.
  • Managed the printer server, adding and removing printers, and resolving server issues; installed local and network printers.
  • Investigated internet connectivity issues for clusters, CPF, and camps, coordinating with appropriate teams for resolution.
  • Conducted cabling, patching, and network planning; diagnosed LAN cable issues between devices and switches.
  • Provided IT support both remotely and on-site when users could not travel to the main office.
  • Managed Motorola TETRA radios for the Telecom Group: assigned new radios, configured and updated profiles, added channels, changed IDs, and resolved operational issues.
  • Performed Active Directory administration to support user accounts and access.

Education

Bachelor of Science - Communication Engineering

Iraq University College
Basra, Iraq
09-2013

Skills

Server Operations & Administration: Windows Server environments, VMware vSphere/vCenter, Hyper V, DFS, Terminal Services, Active Directory

Data Center & Storage Management: Design and operation of server rooms, NetApp storage systems, backup planning, hardware replacement

IT Support & Service Desk: Ticketing systems (SCCD, LANDesk, SolarWinds), hardware and software troubleshooting, remote support, user onboarding

Networking & Security: CCNA level networking skills; experience with web application security, network monitoring, cabling and patching

Virtualization & Infrastructure: VMware Certified Professional – Data Center Virtualization (VCP DCV), experience deploying and managing virtual environments

Database & Application Support: SQL and Oracle database management; support for PI, Maximo, EDT, KAPPA and other enterprise applications

Teamwork & Communication: Fluent in Arabic (native) and English (professional), effective collaborator with strong documentation skills

Certification

Safety Foundation (HSE Rumaila Passport), Rumaila Operating Organization

Timeline

Senior Server Operation

PetroChina
01.2024 - Current

PI System Administration, Dubai Training Center

02-2023

VMware Certified Professional – Data Center Virtualization (VCP DCV 2021), CBT Nuggets

04-2022

Senior Server Operation Analyst

ExxonMobil
10.2019 - 01.2024

Performing Authority Level 2 (PA Training), Rumaila Academy Training Center

02-2017

MCSA: Windows Server 2012 R2, Aboraq Training Center

07-2016

IT Mobile Support Engineer

British Petroleum (via AIR and Mselect)
01.2016 - 10.2019

Safety Foundation (HSE Rumaila Passport), Rumaila Operating Organization

05-2015

IT Service Desk Engineer

BP (British Petroleum)
04.2015 - 01.2016

IT Support Engineer

Lukoil
10.2013 - 04.2015

Bachelor of Science - Communication Engineering

Iraq University College

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Haeman AlsaadSenior Server Operation