HAFEEZ UNISSA KHATOON
Dubai
Summary
Versatile and forward thinking professional with a history of spearheading initiatives that fuse innovation and efficiency. Proven ability to orchestrate dynamic projects, elevate team performance, and deliver tangible results. Seeking to bring a unique blend of creativity and analytical acumen to a dynamic team.
Overview
3
3
years of professional experience
Work History
R E S O L U T I O N S P E C I A L I S T
Amazon, Hyderabad
11.2022 - 03.2024
- Conducted in-depth analysis of customer inquiries, pinpointing root causes for swift issue resolution.
- Implemented and managed a streamline warranty counseling process, effectively controlling expenses.
- Spearheaded the development of comprehensive knowledgebase articles addressing frequently asked questions. -
- Orchestrated and optimized on- and off-site customer support teams spanning multiple time zones.
- Generated and evaluated CRM reports, proactively identifying issues and driving continuous improvement.
- Investigated discrepancies and implemented corrective measures to prevent key account losses.
- Ensured top-tier quality control, minimizing downtime and maximizing revenue.
- Collaborated seamlessly with sales team members, staying abreast of inventory levels and swiftly resolving item issues.
C U S T O M E R S E R V I C E A S S O C I A T E
Amazon, Hyderabad
10.2020 - 11.2022
- Welcomed customers warmly and discerned their specific needs.
- Offered comprehensive information about available products and services to assist customers.
- Aided customers with returns, exchanges, refunds, and various transactions as required. -
- Elevated unresolved customer issues to the appropriate department or manager for prompt resolution.
- Stayed abreast of industry trends through active participation in relevant workshops and seminars.
- Systematically organized and prioritized tasks, excelling within tight timeframes and deadlines.
Education
MBA -
Amjad Ali Khan College Of Business Administration
01.2021
BACHELOR OF COMMERCE -
Nizam College
01.2019
Skills
- Data Management
- Report Generation
- Microsoft Office
- Financial Analysis
- Strong Analytical and Problem Solving Skills
- Work Prioritization
- Process Improvement
- Cross-Functional Collaboration
Languages
English
Personal Information
Title: RESOLUTION SPECIALIST
Timeline
R E S O L U T I O N S P E C I A L I S T
Amazon, Hyderabad
11.2022 - 03.2024
C U S T O M E R S E R V I C E A S S O C I A T E
Amazon, Hyderabad
10.2020 - 11.2022
MBA -
Amjad Ali Khan College Of Business Administration
BACHELOR OF COMMERCE -
Nizam College
Similar Profiles
Uday SuryadevaraUday Suryadevara
ML DATA ASSOCIATE II at AMAZON HyderabadML DATA ASSOCIATE II at AMAZON Hyderabad
Anjana MayaAnjana Maya
Senior HR DATA ANALYST at Amazon-HyderabadSenior HR DATA ANALYST at Amazon-Hyderabad
Tilottama GangulyTilottama Ganguly
Cluster Assistant Manager Marketing & Communications at The Westin Hyderabad Mindspace & The Westin Hyderabad Hitec CityCluster Assistant Manager Marketing & Communications at The Westin Hyderabad Mindspace & The Westin Hyderabad Hitec City