Hafiz Muhammad Ramzan
Dubai,UAE
Summary
Results-driven Sales Professional with 13 Years of IT & Telecom Industry experience and strong track record in identifying and capitalising on new business opportunities. Skilled in building lasting client relationships and negotiating high-value deals. Demonstrates strategic thinking and innovative problem-solving to drive revenue growth. Brings proactive approach to meeting and exceeding sales targets, ensuring business objectives are achieved.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Enterprise Account Manager
e&
07.2025 - 01.2026
- Managed and grew a portfolio of high-value enterprise and government accounts, driving customer retention, long-term partnerships, and revenue growth.
- Served as the single point of contact (SPOC) for commercial, technical, and service delivery engagements, ensuring seamless stakeholder coordination.
- Led strategic account planning, quarterly business reviews (QBRs), and performance management sessions with C-level and senior client stakeholders.
- Identified and capitalized on new business opportunities, executing upsell and cross-sell strategies across telecom, ICT, cloud computing, cybersecurity, IoT, and managed services portfolios.
- Developed and executed account growth strategies to consistently achieve and exceed quarterly and annual revenue targets.
- Created and delivered customized proposals, pricing models, and commercial offers, managing contract negotiations and renewals.
- Analyzed customer usage data, market trends, and industry insights to support data-driven decision-making and solution positioning.
- Provided market intelligence, competitive analysis, and customer feedback to senior leadership to support go-to-market strategies.
- Actively supported digital transformation initiatives by positioning next-generation connectivity, cloud platforms, and digital solutions.
- Maintained accurate sales forecasts, pipelines, opportunity tracking, and account documentation using CRM systems.
- Ensured compliance with corporate policies, pricing frameworks, SLAs, and contractual governance.
- Proactively managed risk mitigation, service escalations, SLA adherence, and customer satisfaction metrics.
Business Development Manager
RedoQ
Dubai, UAE
06.2024 - 06.2025
- Develop and execute comprehensive business development strategies to drive revenue growth in public cloud sales across the Middle East region
- Conduct thorough market research to identify trends, customer needs, and competitive landscape to position our cloud solutions effectively
- Build and maintain strong relationships with key stakeholders, including C-level executives, IT decision-makers, and partners to understand their cloud needs and provide tailored solutions
- Lead the end-to-end sales process from prospecting to closing deals, ensuring a seamless customer experience
- Work closely with the marketing, technical, and product teams to ensure alignment of sales strategies with product offerings and market demands
- Provide accurate sales forecasts, performance reports, and market insights to senior management
- Attend industry events, conferences, and networking opportunities to promote our cloud solutions and build a robust pipeline
Regional Enterprise Account Manager
Kalaam Telecom Group
Dubai, UAE
11.2022 - 05.2024
- Hunting & Farming Large Enterprises with regional presence and MNCs to sell connectivity, manage services, SD WAN, ICT, Local & Global MPLS
- Build trust, social activities and Public relations with key account clients
- Work on solving their problems and respond to their requests
- Educate and create awareness to the clients about new offerings, and play consultant role to increase the base
- Work closely with commercial teams to develop proposals that speak to the client needs, concerns and objectives
- Build good knowledge of market environment in which client is operating and ensure timely reporting on market intelligence
- Attend industry functions such as association events and conferences
Key Account Manager
e&
Dubai, UAE
09.2014 - 10.2022
- Managing portfolio of tier 1, SMB & enterprise customers
- Taking care of all telecommunication and information technology needs of assigned customers
- Staying in touch with key decision makers and establishing good business relations with them
- Listening customer complaints and providing immediate solutions to their problems
- Visiting customers regularly and getting their feedback
- Being Aware of contract renewal dates and taking necessary steps before expiry
- Minimising business leakage threats by making sure that customer is locked and happy with existing services
- Understanding business needs of customer and providing them with solutions matching their Business needs
- Keeping customer informed about new and upcoming products and services
Sales Manager
JCT Tech
Dubai, UAE
09.2012 - 08.2014
- Identify and develop new business opportunities in the GCC market
- Generate leads, set up meetings, and close deals with clients
- Promote and sell IT solutions, hardware, and managed services to businesses
- Maintain and expand relationships with existing clients
- Understand customer needs and propose tailored IT solutions
- Build long-term relationships with key decision-makers across various industries
- Provide after-sales support to ensure client satisfaction
- Stay up to date with the latest IT trends, products, and competitor activities
- Work closely with technical and pre-sales teams to develop customized proposals
- Achieve and exceed monthly and quarterly sales targets
Education
Masters of Commerce - Sales & Marketing
University of Sargodha
Punjab, PakistanCertification
- AWS Certified Cloud Practitioner
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Azure AI
Accomplishments
- Etisalat Pace Winner
- Employee of the year 2021, 2022 & 2022
- Etisalat Digital World Cup Winner
- Etisalat Boss Kam Winner
- Etisalat Best Engagement KAM 2021
Timeline
Enterprise Account Manager
e&
07.2025 - 01.2026
Business Development Manager
RedoQ
06.2024 - 06.2025
Regional Enterprise Account Manager
Kalaam Telecom Group
11.2022 - 05.2024
Key Account Manager
e&
09.2014 - 10.2022
Sales Manager
JCT Tech
09.2012 - 08.2014
Masters of Commerce - Sales & Marketing
University of Sargodha