Hafizbilal Hanif

Responsibilities

• IT Operations Expertise: Executed daily tasks on Core Banking Ethix (ITS) system using UC4 and UNIX scripting, ensuring optimal performance.
• IT systems and services across national and international branches, ensuring efficient data flow management and real-time insights into system performance.
• Strategic Planning and Management: Directed activities for the entire IT Operations, planning and managing application portfolios and projects.
• Incident and Change Management: Handled incident, problem, and change management using ServiceNow and HP tools (Site Scope, OBM, NNMi, HP SM9, Dynatrace).
• DLP Expertise: Monitor alerts and incidents on McAfee DLP and Forcepoint DLP, actively engaged in the migration of McAfee DLP to Forcepoint DLP.
• Email Security and Anti-scheming: Perform operational activities such as providing exceptions at the rule level post-business approval and releasing Quarantine emails post reviewing user requests, ensuring robust email security and protection against scams.
• Performance and Security Strategies: Develop and implement strategies to improve system performance and security, integrating the latest tools and technologies.
• Collaborative Leadership: Liaised with cross-functional teams, vendors, and external partners.
• Documentation and Auditing: Ensured consistency and reliability of banking systems through meticulous documentation and audit checks.
• Technical Support and Coordination: Provided technical support for ATMs and CCDMs, achieving 98% uptime. Coordinated with Transguard for maintenance and escalated issues to teams, vendors, and CGI for prompt resolution.
• Vendor Management: Escalated and followed up with vendors for hardware/software issues related to ATMs/CCDMs.
• Knowledge Transfer: Authored technical,

Responsibilities

• Proactive System Monitoring: Utilized various tools to monitor and maintain IT systems and services across ADIB's national and international branches, promptly identifying hardware, software, application, and network issues.
• Troubleshooting Expertise: Triage and troubleshoot IT service problems, determining root causes to ensure swift issue resolution.
• Effective Escalation: Escalated complex issues to IT Management, Application Support Team, vendors, and Facility Management Team for efficient resolution, demonstrating strong problem-solving skills.
• Clear Communication: Maintained open communication within the team and externally, ensuring all stakeholders were informed about relevant issues and steps taken for resolution.
• Thorough Documentation: Responded to incidents by meticulously documenting all details, tracking issues and resolutions to maintain a comprehensive record of the system's health. Created and assigned incident tickets for efficient team handling.

Data Center Operations

• Network Management: Integral member of the Data Center Network Operations team, responsible for implementing and managing cutting-edge network technologies.
• Infrastructure Oversight: Lead the management and implementation of network infrastructure, ensuring 24/7 operations at the Data Center.
• Holistic IT Team Management: Manage day-to-day operations for diverse IT teams encompassing Network/Infrastructure, Telephony/Communications/Circuits, Data Centers, Servers, Storage, Backup/DR, Helpdesk, and Data Processing.
• Service Provider Collaboration: Actively coordinate with service providers to resolve outages promptly, maintaining seamless operations.
• CMMS Utilization: Utilize internal Computerized Maintenance Management System (CMMS) to efficiently manage building workflows.
• Safety and Compliance: Ensure strict adherence to safety procedures during all work operations, prioritizing a secure working environment.
• Root Cause Analysis: Assist in performing root cause analysis for operational issues, contributing to proactive issue resolution.
• Flexibility and Coverage: Provide holiday and sickness cover at short notice, demonstrating flexibility in working patterns to support and maintain Operational Level Agreements (OLA) and Service Level Agreements (SLA).

Responsibilities

• Collaborated with cross-functional teams to integrate privacy considerations into product design and development.
• Collaborated on cross-functional teams to integrate sustainability into product design and development processes.
• Streamlined internal processes for increased efficiency, implementing Agile methodologies in product design and development.
• Gained proficiency in various software programs used for product design and development, enhancing overall team productivity.
• Presented findings from market research studies to inform decision-making for product design and development plans.
• Participated in industry conferences, staying up-to-date on emerging trends in product design and development engineering fields.
• Contributed to product development, providing valuable input on design, functionality, and usability improvements.
• Supported new product development efforts by collaborating with engineering teams on mold design concepts and prototypes.
• Enhanced team productivity through regular performance evaluations and targeted coaching sessions designed to support individual growth and development.
• Collaborated with test team to design new production test equipment by understanding new products in development.

Responsibilities

• Preparing shop Drawing for Mechanical Works
• Plan the Production to satisfy customer demand
• Assure the required quality to satisfy customer needs & minimize waste Analyze and manage the production to improve productivity and assure the quality -Monitoring the daily production & updating Production progress
• Plan and implement preventive measures to reduce downtime.
• Form Inspection Standards & CFC
• Technical documentation of projects
• Conducted market research to identify customer needs and preferences.
• Consistently exceeded performance expectations through the implementation of efficient workflows and a focus on continuous improvement.
• Led effective product development meetings to ensure clear communication of goals, milestones, and progress.
• Increased revenue growth by partnering with sales teams to develop targeted marketing campaigns for new product launches.
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Responsibilities

• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Tested and checked performance of hardware and software programs.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Installed, configured and tested equipment on specialized platforms.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.