Hafsa Benchouikh
Abudhabi
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
Work History
Service Advisor
HONGQI AL TAWKILAT
02.2023 - Current
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
Sales executive
Leadright auto accessories
10.2021 - Current
- Established and maintained positive, profitable client relationships through superb communication.
- Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Submitting reports on daily and monthly basis.
Restaurant Supervisor
Andiamo restaurant
10.2020 - 10.2021
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Boosted sales through targeted product training and upselling strategy.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Issuing of weekly schedule.
Help Desk Operator
Cleveland Clinic Abudhabi
09.2019 - 09.2020
- Interpreted product plans and specifications to fulfil patients needs .
- Assistant patients by placing their orders through the phone.
- Managing large amounts of inbound and outbound calls in a timely manner .
- Maintain accurate records of interactions with customers and recurring user problems.
Ground staff training
Swissport
12.2018 - 06.2019
- Carried out day-to-day duties accurately and efficiently .
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Checking passengers for the flight.
- Assisting passengers who are with children and disabled passengers.
- Handling the unloading and loading of passengers luggage from the aircraft.
Customer Sales Representative
Parfois
12.2017 - 11.2018
- Fostered close-nit partnerships with customers to uncover and meet specific goals.
- Submitted and tracked orders.
- Collected and processed payments.
- Accounted for all inventory and ordered new stock.
- Responded to telephone and in-person requests for information.
Sales Cashier
Aldo
01.2016 - 11.2017
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Completed opening and closing procedures each day.
- Educated customers on promotions, offers and special events to enhance product sales.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
2 years Undergraduate - Economic studies
University Mohammed the 5th
Rabat, Morocco2019
Higher national diploma - Cabin crew,Ground staff,customer service diploma
CFPNC GROUP
Rabat, Morocco2019
Moroccan baccalaureate degree - Chemical physics science
Oued Eddahab High school
Rabat, Morocco2017
Skills
- Salesforce
- Customer service
- Critical thinking
- Active listening
- Communication skills
- Strategic problem-solving
- Computer skills
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Service Advisor
HONGQI AL TAWKILAT
02.2023 - Current
Sales executive
Leadright auto accessories
10.2021 - Current
Restaurant Supervisor
Andiamo restaurant
10.2020 - 10.2021
Help Desk Operator
Cleveland Clinic Abudhabi
09.2019 - 09.2020
Ground staff training
Swissport
12.2018 - 06.2019
Customer Sales Representative
Parfois
12.2017 - 11.2018
Sales Cashier
Aldo
01.2016 - 11.2017
2 years Undergraduate - Economic studies
University Mohammed the 5th
Higher national diploma - Cabin crew,Ground staff,customer service diploma
CFPNC GROUP
Moroccan baccalaureate degree - Chemical physics science
Oued Eddahab High school
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