Learning Languages
HAFSA FARAZ
SALES EXECUTIVE
Bldg 40, Street#3 Discovery gardens, Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Executive
Beaconhouse School System
11.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Customer Service Officer
SM Public School
04.2020 - 04.2022
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
Education
Master of Arts - Islamic Studies
University of Karachi
Karachi Pakistan 04.2001 -
Bachelor of Arts - Islamic Studies
University of Karachi
Karachi Pakistan 04.2001 -
Govt Degree Girls College
Karachi Pakistan 04.2001 -
SM Public School
Karachi Pakistan 04.2001 -
Skills
Interests
Timeline
Customer Service Executive
Beaconhouse School System
11.2022 - 11.2023
Customer Service Officer
SM Public School
04.2020 - 04.2022
Master of Arts - Islamic Studies
University of Karachi
04.2001 -
Bachelor of Arts - Islamic Studies
University of Karachi
04.2001 -
Govt Degree Girls College
04.2001 -
SM Public School
04.2001 -
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