HAFSSA SAMSSAR
Dubai,UAE
Summary
Results-driven business development professional with an MBA and experience in sales management, strategic planning, and customer relationship management. Proven ability to analyze market trends, drive revenue growth, and enhance operational efficiency. Skilled in team leadership, client engagement, and developing strategies to maximize profitability. Adaptable, multilingual, and passionate about delivering exceptional business results in dynamic environments.
Overview
8
8
years of professional experience
Work History
Cabin Crew
Emirates
Dubai, UAE
09.2022 - 03.2025
- Delivered exceptional customer service, ensuring a world-class travel experience.
- Managed in-flight sales and customer interactions, contribusting to increased revenue.
- Developed strong problem-solving and crisis management skills in a high-pressure environment.
- Worked collaboratively in a multicultural team to enhance customer satisfaction.
Sales Manager
Fields the Jeweller
Dublin, Ireland
11.2020 - 07.2022
- Led a high-performing sales team, achieving and exceeding revenue targets.
- Developed and executed business growth strategies, improving customer engagement and retention.
- Conducted market research and competitor analysis to adapt pricing and marketing tactics.
- Trained and mentored staff on luxury sales techniques, customer service and brand positioning.
- Increased average transaction value through effective cross-selling and upselling strategies.
- Organized exclusive events and promotions, enhancing brand visibility and attracting high-value clientele.
Junior Financial Analyst
Al Barid Bank
Agadir, Morocco
02.2017 - 06.2019
- Assisted in financial reporting, budgeting, and basic forecasting, supporting key business decisions.
- Conducted market and business analysis to identify potential investment opportunities.
- Gained insight into financial performance tracking and strategic decision-making.
- Supported senior analysts in developing insights to optimize financial operations.
Education
Athlone Institute of Technology - 2019-2020
Master's in Business Administration Level 9
04.2001 -
EMAA Business College - 2013-2016
Bachelor's in Finance
04.2001 -
Skills
- Business Development & Sales Strategies
- Market Research & Competitive Analysis
- Strategic Planning & Client Management
- Leadership & Team Training
- Customer Experience & Relationship Management
Languages
Arabic
Native
English
Fluent
French
Intermediate
Timeline
Cabin Crew
Emirates
09.2022 - 03.2025
Sales Manager
Fields the Jeweller
11.2020 - 07.2022
Junior Financial Analyst
Al Barid Bank
02.2017 - 06.2019
Athlone Institute of Technology - 2019-2020
Master's in Business Administration Level 9
04.2001 -
EMAA Business College - 2013-2016
Bachelor's in Finance
04.2001 -
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