HAIAM THARWAT IBRAHIM
Al Ain,United Arab Emirates
Summary
Dynamic and results-driven professional with a strong foundation in sales management and public relations. Demonstrates exceptional skills in effective communication, critical thinking, and leadership, complemented by a proven ability to create and implement targeted sales goals. Adept at organising events and locations, with proficiency in MS Office and a commitment to customer service excellence. Known for a positive attitude and teamwork capabilities, aiming to leverage these strengths to drive business success.
Overview
3
3
years of professional experience
Work history
Telemarketing Department Supervisor
Ultra Medical Center
Al Ain, Abu Dhabi
11.2025 - 01.2026
- Managing and supervising telemarketing team and monitoring daily performance.
- Contacting patients to confirm appointments, follow up, and promote medical offers.
- Using Concept System to manage patient data, schedule appointments, and update records.
- Preparing regular reports on attendance rates, cancellations, and conversions.
- Enhancing patient experience and increasing appointment confirmation and attendance rates.
- Coordinating with medical departments and management to achieve departmental targets.
- Delegated tasks efficiently, improving overall workflow within department.
- Delegated tasks efficiently, improving overall workflow within department.
- Delegated tasks efficiently, improving overall workflow within department.
- Resolved conflicts amongst team members, promoting harmonious work atmosphere.
- Maintained high standards of cleanliness, contributing to pleasant shopping environment.
- Led team meetings for improved communication and productivity.
- Assisted customers with product information, enhancing sales success rates.
- Handled customer complaints, resulting in increased client retention.
- Improved store aesthetics with meticulous merchandising.
Tele-Marketing Supervisor
TVI (Health Group), Truelife Speciality Hospital
Al Ain
03.2024 - 10.2025
- Handling escalated customer complaints help in preparation of monthly, quarterly, and annual performance reports
- management Performance tracking and improvement Maintaining high service quality Training junior telesales staff Setting weekly and monthly sales targets Prepare agent work schedules handles escalated customer issues and resolves them to customers satisfaction and provide feedback to Product Management
- Systems used (INSTA patient - ODOOCRM - open jet insurance)
- Supervised team of telemarketers, ensuring high quality customer interactions.
- Organised ongoing training programmes for continuous skill development.
- Coordinated with marketing department to streamline campaign strategies.
- Trained new hires on company products and services.
- Handled administrative tasks including scheduling shifts and tracking attendance.
Receptionist, Sales, and Social Media Marketing Specialist
Annyeong Spa and Beauty Center LLC
Al Ain
11.2023 - 03.2024
- Customer Service & Reception: Greeted and assisted clients with appointments, ensuring welcoming and efficient front desk experience. Managed phone calls, scheduling, and client inquiries to maintain smooth operations.
- Sales: Promoted and sold spa services and beauty products, achieving monthly sales targets. Provided personalized recommendations to clients, enhancing their experience and satisfaction.
- Social Media Marketing: Developed and implemented social media strategies to increase brand awareness and engagement. Managed social media accounts, creating and curating content to highlight services, promotions, and client testimonials.
- Administrative Support: Handled administrative tasks such as data entry, client records management, and inventory tracking. Collaborated with team to improve processes and enhance overall efficiency.
- Client Relations: Fostered strong relationships with clients, ensuring repeat business and positive word-of-mouth referrals. Addressed client feedback and resolved any issues promptly to maintain high satisfaction levels.
- Prepared meeting rooms before and after use, maintaining neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained organised reception area for professional business environment.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained reception area for professional business environment.
Broker
Genovainvestmentrealestate
Cairo
02.2023 - 10.2023
- Negotiating deals, prices, and service inclusions with clients.
- Closing deals and facilitating any relevant information
- Efficiently processing sales transactions and keeping clients informed.
- Providing market insights
- Maintaining client relationships
- Staging property for sale
- Assisted clients in understanding complex investment products for improved investing decisions.
- Handled buy and sell transactions for financial instruments on behalf of private and business customers.
Trips Organizer
Nefretetei travel agency
Cairo
09.2022 - 01.2023
- Advise clients about itineraries and plans
- Attends travel seminars and conferences
- Booking and reservations Collect deposits and balances Describe and offer travel packages
- Handling travel-related issues and emergencies
- Recommend travel tips to ensure safety
- Research and identify new travel vendors Visit popular destinations
- Improved team efficiency by organising schedules and workflow.
- Supervised setup and teardown procedures at large-scale corporate events.
Education
High School Diploma - Faculty of Archaeology and Tourism Guidance
MUST University
Egypt06.2017
High School Diploma - HISTORY
ALNile Private School
GIZA05.2018
Skills
- High sales skills Public Relations Teamwork Time Management Leadership
- Effective Communication Critical Thinking
- Sales management
- Organizing events and locations
- MS Office
- Creating and implementing targeted sales goals
- Positive attitude
- Customer service excellence
- Customer Service
LANGUAGES
English (Good speaker)
Arabic (Mother language)
Accomplishments
- Worked on old patient data and increased patients income by 65% during the first 3 months then increased the income to 85% after setting a new work plan.
- Increased social media followers by 25% and engagement by 80% within 5 months.
- Consistently met or exceeded sales targets, contributing to a 72% increase in overall revenue.
- Improved client retention rates through exceptional customer service and personalized client care
References
References available upon request.
PERSONAL INFORMATION
- +971566055709
- Hayamhoya72@gmail.com
- A l-Ain, United Arab Emirates
- Nationality: Egypt
- Birth: 1999/JUNE/08
Timeline
Telemarketing Department Supervisor
Ultra Medical Center
11.2025 - 01.2026
Tele-Marketing Supervisor
TVI (Health Group), Truelife Speciality Hospital
03.2024 - 10.2025
Receptionist, Sales, and Social Media Marketing Specialist
Annyeong Spa and Beauty Center LLC
11.2023 - 03.2024
Broker
Genovainvestmentrealestate
02.2023 - 10.2023
Trips Organizer
Nefretetei travel agency
09.2022 - 01.2023
High School Diploma - Faculty of Archaeology and Tourism Guidance
MUST University
High School Diploma - HISTORY
ALNile Private School