Haidar Ali Syah Rafi
Dubai,United Arab Emirate
Summary
Proven bartender with a track record of enhancing customer satisfaction and sales at TAJ Jumeirah Lakes Tower through expert cocktail mixing and outstanding customer service. Leveraged sales expertise and creativity to exceed service goals, maintaining impeccable hygiene and stock levels. Skilled in upselling and knowledgeable in a variety of beverages, consistently delivering memorable guest experiences.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Bartender
Taj Jumeirah Lakes Tower
Dubai, United Arab Emirate
09.2022 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
Barback
DoubleTree by Hilton
Ras al-Khaimah, United Arab Emirate
06.2020 - 08.2024
- Monitored and recorded fridge and freezer temperatures to safely preserve stock.
- Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Education
Diploma of Education - Hospitality Industry
Grand Voyage
Tulungagung,Indonesia 02.2019 - 04.2020
Skills
- Sales expertise
- Upselling
- Outstanding customer service
- Cocktail mixing
- Customer relations
- Cocktail knowledge
- Knowledge of beer, spirits and wine
- Creativity
- Latte art
- Hospitality expertise
Languages
Indonesian
Native
English
Fluent
Hindi
Intermediate
Russian
Beginner
Affiliations
- Fitness & Sports
- Fashion
- Music
Timeline
Bartender
Taj Jumeirah Lakes Tower
09.2022 - Current
Barback
DoubleTree by Hilton
06.2020 - 08.2024
Diploma of Education - Hospitality Industry
Grand Voyage
02.2019 - 04.2020
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