Haidar Ali Syah Rafi
Dubai
Summary
Dynamic Hospitality Professional with expertise in creating welcoming environments that encourage repeat business and positive customer interactions. Demonstrated versatility in customising drink orders and maintaining meticulous cleanliness and organisation in bar operations. Committed to delivering exceptional service and ensuring compliance with health and hygiene regulations.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Bartender
Atlantis The Royal
Dubai , UAE
05.2025 - Current
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Mastered over 50 cocktail recipes, delivering consistent quality and guest satisfaction in a fast-paced environment.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Maintained bar supply levels by regularly checking inventory and restocking items. and organised for easy access and quick service to customers.
- Managed inventory by counting, ordering, and replenishing stock to ensure adequate supplies.
- Ensured responsible service by verifying customer age with official government identifications prior to serving alcohol.
Bartender
Taj Jumeirah Lakes Tower (TJ's)
Dubai, United Arab Emirate
12.2023 - 08.2026
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Fostered friendly, welcoming atmosphere, enhancing guest experiences and encouraging longer visits to boost profitability.
- Maintained up-to-date knowledge of drinks promotions, pricing and menu changes, providing customers with reliable recommendations.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Input orders into register, calculated bills and collected payments.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Managed bar recordkeeping and stocktaking, ensuring organisation and supporting profitable operations.
Waiter
Taj Jumeirah Lakes Tower
Dubai, United Arab Emirates
09.2022 - 12.2023
- Maintained high guest satisfaction through attentive, proactive service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted guests upon arrival to create a welcoming atmosphere.
- Maintained excellent an excellent level of service in busy and demanding restaurant a busy and demanding restaurant environment.
- Processed cash and card payments promptly, minimising waiting times and enabling swift table turnarounds.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Waiter
DoubleTree by Hilton
Ras al-Khaimah, United Arab Emirate
04.2021 - 08.2022
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Cleaned and set tables promptly after guests departed to enhance restaurant turnover.
- Prepared tables for guests and reset tables between customers.
- Delivered friendly, courteous service to foster positive customer satisfaction.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Monitored guest needs and promptly retrieved items, refilled beverages, or answered questions.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Some College (No Degree) - Wine
WSET Wine Level I
Dubai, Business BayDiploma of Education - Hospitality Industry
Grand Voyage
Tulungagung, Indonesia03-2020
Skills
- Spirits, beer and wine knowledge
- Premium spirits & mixology
- Hospitality service expertise
- Sales expertise
- Customer relations
- Inventory control
- Latte Art
- Classic Cocktails
- Communication
Languages
Indonesian
First Language
English
Proficient
C2
Russian
Beginner
A1
Custom
- Fitness & Sports
- Fashion
- Music
Timeline
Bartender
Atlantis The Royal
05.2025 - Current
Bartender
Taj Jumeirah Lakes Tower (TJ's)
12.2023 - 08.2026
Waiter
Taj Jumeirah Lakes Tower
09.2022 - 12.2023
Waiter
DoubleTree by Hilton
04.2021 - 08.2022
Some College (No Degree) - Wine
WSET Wine Level I
Diploma of Education - Hospitality Industry
Grand Voyage