Haider Kazarouni
Dubai,United Arab Emirates
Summary
Results-driven professional with 8 years of experience in diverse industries, including specializing in online merchandising and website enhancements. Proven track record in optimizing website performance, improving user experience, and increasing sales through strategic merchandising techniques. Skilled in leveraging data-driven insights to drive online traffic and conversion rates. Adept at collaborating with cross-functional teams to implement effective solutions that align with business goals. Committed to staying current with industry trends and technologies to deliver innovative and effective online merchandising strategies.
Overview
5
5
years of professional experience
Work history
Customer service executive
Majid Al Futtaim
Dubai, United Arab Emirates
05.2024 - Current
- Assisted in training new staff to ensure consistency in service delivery.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Ensured minimal wait times by prioritising tasks effectively during peak hours.
- Developed strong product knowledge, customers appreciated the extra information.
- Navigated complex issues to provide apt solutions.
- Raised company reputation with high-quality customer care.
- Resolved complaints efficiently, fostering customer loyalty.
- Oversaw daily operations, ensuring optimal performance.
- Fostered a supportive environment through active team management.
Customer service administrator
Majid Al Futtaim
Dubai, United Arab Emirates
10.2023 - 04.2024
- Guided customers through available options – resulting in informed decision-making.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Resolved complex issues for enhanced customer experience.
- Offered constructive feedback during team meetings for improved operations.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Conducted regular audits of customer accounts, ensuring compliance with regulations.
- Maintained customer database, ensuring accuracy and confidentiality.
- Documented all customer interactions for reference and analysis.
- Coordinated with other departments for seamless service delivery.
Sales Executive
Emirates NBD Bank PJSC
Dubai, United Arab Emirates
02.2020 - 08.2023
- Fostered positive relationships with customers to enhance loyalty and retention.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Coordinated with purchasing teams to negotiate and secure profitable contracts with key clients.
Education
BBA - Business Administration
Jaipur National University
Sharjah03.2020
CBSE - Commerce
S.S.C - NIOS
Sharjah06.2015
Skills
- Products and services
- Client relations
- Critical and creative thinking
- Product knowledge
- Sales pipeline management
- Business development and planning
- Goals and performance
- Conflict resolution
- Persuasive negotiator
- Client acquisition
- Proficient in MS Office
Languages
Hindi
Native language
English
Master or proficient
A1
Arabic
Intermediate
B1
Persian
Elementary
A2
Timeline
Customer service executive
Majid Al Futtaim
05.2024 - Current
Customer service administrator
Majid Al Futtaim
10.2023 - 04.2024
Sales Executive
Emirates NBD Bank PJSC
02.2020 - 08.2023
BBA - Business Administration
Jaipur National University
CBSE - Commerce
S.S.C - NIOS
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