Haider Ali
Sharjah
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
2
2
years of professional experience
Work History
Service Advisor
Autodeal Automotive Services
08.2021
- Listen to customers' account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
Service Advisor
Silver Oak International Auto Reparing
01.2020 - 08.2021
- Vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage.
Education
Bachelor in Business Administration -
Albedo School of Bussiness Managment (ASBM)
01.2017
Sr.Secondary -
Brillianz Institute of Management Studies (BIMS Collage)
01.2014
Skills
- Customer Service
- Communication
- Problem Solving
- Time Management
- Computer Literacy
- Interpersonal Skills
- Organizational Skills
Websites
Languages
English Proficient
Arabic Proficient
Urdu/hindi Proficient
Bengoli Native
Personal Information
Title: Service Advisor
Training
- Hardware & Networking - 2009
- Certificate in Microsoft Office, 2010
- Certificate in Graphics Designing -(Illustrator-PhotoshopCorelDraw-Quark Express, InDesign & PageMaker) -2011
Timeline
Service Advisor
Autodeal Automotive Services
08.2021
Service Advisor
Silver Oak International Auto Reparing
01.2020 - 08.2021
Bachelor in Business Administration -
Albedo School of Bussiness Managment (ASBM)
Sr.Secondary -
Brillianz Institute of Management Studies (BIMS Collage)
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