Haidi Sbahi
Summary
Driven Assistant Manager at Cosmesurge with a proven track record in staff supervision and customer relations, enhancing operational efficiency and client satisfaction. Skilled in marketing and money handling, I significantly improved service quality and fostered team motivation, leading to a noticeable increase in brand awareness.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Cosmesurge
11.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Raise the visibility of the clinic by carrying out an effective marketing and communication plan.
- Boost brand awareness and generate leads.
Admission and Registration Officer
The National School
09.2004 - 07.2007
- Enhanced data accuracy by meticulously reviewing and verifying submitted documents during the registration process.
- Developed strong relationships with department heads to facilitate smooth coordination of class scheduling and room assignments.
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Ensured compliance with institution policies by diligently monitoring enrollment numbers and managing waitlists accordingly.
Education
MBA -
SBS Swiss Business School
Dubai10.2015
Bachelor of Arts - English Literature
University of Aleppo
Syria09.2001
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Workload Management
- Marketing knowledge
Timeline
Assistant Manager
Cosmesurge
11.2007 - Current
Admission and Registration Officer
The National School
09.2004 - 07.2007
MBA -
SBS Swiss Business School
Bachelor of Arts - English Literature
University of Aleppo
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