Haidy Essam
Dubai
Summary
*Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
*Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
*Ambitious collector with more than 4 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator
skillful in creating manageable repayment plans to reduce debt.
*Experienced Store Admin with one year of experience in administrator. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer Service Specialist
Apparel group
Dubai
10.2020 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Developed customer service improvement initiatives to decrease customer wait times.
- Recorded product or service failure complaints and notified appropriate departments.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Store Administrator
Emaar
Dubai
01.2019 - 03.2020
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Introduced new methods, practices and systems to reduce turnaround time.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Debt Collection
Lootah Lawyers and Legal Consultants
UAE
01.2018 - 01.2019
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Advised customers of alternative actions and strategies for debt repayment.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
High School Diploma -
Music Education
Egypt - Cairo 10.2018 - 11.2023
BBA - Business Administration
Bachelor of Business Administration - BBA
Dubai 04.2022 - Current
Skills
- Excel, word, Microsoft
Timeline
BBA - Business Administration
Bachelor of Business Administration - BBA
04.2022 - Current
Customer Service Specialist
Apparel group
10.2020 - Current
Store Administrator
Emaar
01.2019 - 03.2020
High School Diploma -
Music Education
10.2018 - 11.2023
Debt Collection
Lootah Lawyers and Legal Consultants
01.2018 - 01.2019
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