Customer Service
Haidy Usama Elsamouly
An Executive Administrative Assistant
Dubai,DU
Summary
"Behind every successful executive is an exceptional assistant."
A successful Assistant not only assists in the management of internal office operations but also in the maintenance of a healthy balance between professional, familial, and social obligations.
Hello, My Name is Haidy, and thank you for taking the time to read my resume.
the following is a bit about me and my professional background:
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
4
4
Languages
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Executive Assistant
SAMOTEX
Cairo, CA
01.2018 - 01.2021
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support
- Trained junior office staff in correct procedures and reporting requirements
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams
- Processed travel expenses and reimbursements for executive team and senior management group
- Created expense reports, budgets and filing systems for management team
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Managed and reviewed filing and office systems
- Managed residential properties and prepared homes for clients prior to arrival
- Wrote reports, executive summaries and newsletters
- Prepared homes for client arrivals and administered rental properties
- Oversaw daily household activities for traveling clients
- Executed basic banking and bookkeeping tasks
- Visited residential properties and prepared homes for clients' arrival
- Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements
- Worked with senior management to initiate new projects and assist in various processes
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Worked with clients to effectively plan and coordinate logistics for special projects and events
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Organized and coordinated conferences and monthly meetings
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Researched, proposed and implemented vendor agreements to decrease costs and improve services
Assistant Manager
SAMOTEX
Cairo, CA
01.2016 - 01.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition for contribution to store success by optimizing sales.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Office Manager –Translator/Interpreter
SAMOTEX
Cairo, CA
01.2015 - 01.2016
- Manage the entire life-cycle of multiple in-house and external projects in a fast-paced environment.
Evaluate needs and provide suggestions to drive optimization of services.
Establish and maintain excellent relationships with internal stakeholders and contract employees.
Liaise with staff to clarify project parameters, establish processes and best practices.
Coordinate all project phases and efficiently predict the lifespan of all the project stages.
Perform quality checks at various stages of the process to ensure quality.
Manage project finances, including budgeting and planning.
Comply with all relevant and applicable procedures.
Develop and maintain strong working relationships with Business Partners and colleagues.
Perform other related duties as required.
Education
Bachelor of Arts - Oriental Department
The American University in Cairo
Cairo 01.2012 - 01.2014
Skills
Written Communication
Cultural Awareness
Attention to Detail
Teamwork and Collaboration
Interpersonal Communication
Data Management
Dependable and Responsible
Collaboration
Excellent Communication
Problem-Solving
Basic Math
MS & 365 OFFICE Software Proficiency
Self-Motivated
Clerical Support
Timeline
Executive Assistant
SAMOTEX
01.2018 - 01.2021
Assistant Manager
SAMOTEX
01.2016 - 01.2018
Office Manager –Translator/Interpreter
SAMOTEX
01.2015 - 01.2016
Bachelor of Arts - Oriental Department
The American University in Cairo
01.2012 - 01.2014
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