Haifa Alqaydi
Abu Dhabi
Summary
Experienced Library Assistant skilled in information retrieval and user support. Delivers customer service by resolving inquiries and supporting library users. Maintains accurate documentation and enhances user experiences through effective resource management. Coordinates book circulation and ensures compliance with university policies while preparing reports and maintaining filing systems. Contributes to organisational goals through collaboration and efficient task management.
Overview
15
15
Certification
14
14
years of professional experience
Work History
Library Assistant
AL AIN UNVIRSITY
ABU DHABI, ABU DHABI
05.2025 - 07.2026
- Managed daily administrative and operational activities within the university library.
- Assisted students, faculty members, and visitors by providing information and research support.
- Maintained and updated library records, documentation, and database systems with high accuracy.
- Coordinated book circulation processes including issuing, returns, reservations, and inventory tracking.
- Organized academic resources, digital archives, and confidential institutional records.
- Provided professional customer service while handling inquiries and resolving user requests efficiently.
- Supported internal administrative procedures and ensured compliance with university policies.
- Assisted in preparing reports, organizing documents, and maintaining structured filing systems.
Clerk of Clearance
Customer Service Customs Department
SHARJAH
01.2013 - 01.2017
- Reviewed and confirmed client documents to facilitate accurate application processing.
- Verified and recorded serial numbers to ensure accuracy and compliance.
- Followed oral and written instructions to ensure compliance with regulations.
- Work according to the centre's policies and procedures. Good knowledge of management, systems, and procedures.
- Daily Report: At the end of the day, I must report in my report the number of transactions performed through the program used, and the report is delivered to the head of the department.
- Completed additional tasks assigned by administration, including extending hours to finalize centre transactions.
- Operated office equipment, including computers, printers, and scanners, to support daily tasks.
- Make the best effort to serve customers with a focus on the type of service and quality in their delivery.
- Welcomed customers and maintained positive relations to enhance service experience.
Education
Bachelor of Business Administration -
University of Ajman
AJMAN, UAE01-2018
Diploma in Business Administration -
Community College - University of Sharjah
SHARJAH, UAE01-2012
High School -
Jamila Bouhaird School
SHARJAH, UAE01-2008
Skills
- Administrative support
- Document preparation
- Information management
- Metadata management
- Customer service
- Customer assistance
- Customer communication skills
- Complaint resolution program
- Customer satisfaction measurement
- Return and request processing
- Skilled researcher
- Research
- Analytical writing skills
- Work and time management
- Time management
- Effective Management Skills
- Resource management
- Team collaboration
- Problem solving
- Problem Resolution
- Communication skills
- Critical thinking
- Adaptable
- Team focused
- Self Motivated
- Enthusiastic
- Commitment to Work
- Responsible
- Leadership
- Creative Thinking
- Computer assistance
- Information confidentiality
- Inventory management
- Document maintenance
- Account management
- Administration
- Document maintenance
- Customer assistance
Certification
- Effective Management Skills, 2023-01-01
- Human Resources Management, 2023-01-01
- How to complete your relationships, 2023-01-01
- Program qualifying professional happiness strategies, 2023-01-01
- Development program measuring customer satisfaction, 2023-01-01
- Development Program Handling complaints and customer objections, 2023-01-01
- Development Program marketing the services of government institutions, 2023-01-01
Languages
English
Upper Intermediate
B2
Arabic
Master or proficient
C2
Interests
- Professional Development
- Administrative Organization
- Reading and Knowledge Management
- Data Management and Accuracy
- Learning Languages and Communication Skills
- Problem Solving and Team Collaboration
Timeline
Library Assistant
AL AIN UNVIRSITY
05.2025 - 07.2026
Clerk of Clearance
Customer Service Customs Department
01.2013 - 01.2017
Bachelor of Business Administration -
University of Ajman
Diploma in Business Administration -
Community College - University of Sharjah
High School -
Jamila Bouhaird School