Haitham El Meslemani

Staff Management
• Recruit, train, and supervise clinic staff, ensuring compliance with local hiring regulations.
• Conduct regular performance evaluations and provide feedback to staff members.
• Develop and implement staff schedules to ensure adequate coverage and efficient clinic operations.

Patient Care
• Oversee the delivery of quality patient care services in accordance with JAWDA and TASNEEF standards.
• Address patient inquiries, concerns, and complaints in a culturally sensitive and professional manner.
• Monitor patient satisfaction levels and implement strategies to improve patient experience.

Administrative Duties
• Manage clinic finances in compliance with UAE regulations, including budgeting, billing, and revenue collection.
• Maintain accurate patient records and ensure compliance with local data protection laws.
• Coordinate with insurance providers to process claims and verify coverage for patients.

Facility Management
• Ensure that the clinic premises meet JAWDA and TASNEEF standards for safety, cleanliness, and accessibility.
• Manage inventory levels for medical supplies and equipment, ensuring compliance with local import regulations.
• Arrange for repairs and maintenance as needed, adhering to local building codes and regulations.

Regulatory Compliance
• Stay updated on relevant healthcare laws, regulations, and accreditation standards in Abu Dhabi.
• Ensure that the clinic operates in compliance with local regulations, including licensing requirements and health and safety standards.
• Implement policies and procedures to safeguard patient confidentiality and privacy in accordance with UAE laws.

Quality Improvement
• Monitor clinic performance metrics and identify areas for improvement, aligning with JAWDA and TASNEEF guidelines.
• Develop and implement quality improvement initiatives to enhance the efficiency and effectiveness of clinic operations.
• Foster a culture of continuous learning and professional development among clinic staff.

Collaboration
• Collaborate with physicians, nurses, and other healthcare professionals to coordinate patient care and treatment plans, respecting cultural sensitivities.
• Liaise with external stakeholders, such as regulatory agencies and local health authorities, to ensure compliance with regulations and standards.

Staff management
Managing, supervising, and training clinic staff, ensuring they are providing high-quality care.

Financial management
Utilizing knowledge of healthcare finance, billing, insurance regulations, and budgeting, to manage clinic finances.

Electronic Health Record (EHR) systems
Using expertise in electronic health records and management systems to maintain accurate records, ensure compliance with regulations, and streamline administrative tasks.

Regulatory compliance
Maintaining an in depth understanding of healthcare regulations, HIPAA laws, and patient privacy laws to ensure the clinic is compliant.

Quality improvement
Using knowledge of quality improvement principles, including continuous quality improvement, and risk management to improve patient care and safety.

Healthcare operations
Utilizing experience with medical office administration, appointment scheduling, and patient flow to ensure efficient clinic operations.

Strategic planning
Developing and executing strategic plans that align with the clinic’s mission and goals.

Customer service
Providing excellent customer service to patients and addressing patient complaints or concerns in a professional and compassionate manner.

Healthcare technology
Utilizing healthcare technology to improve clinic operations and patient care.

Leadership
Inspiring and motivating staff, promoting teamwork and collaboration, and creating a positive work culture.

• Set and monitored performance targets for optimized service-user care.
• Managed daily service operations through strategic care planning.
• Recruited new patients through networking activity to build business in line with growth targets.
• Implemented clear quality standards to maintain first-class patient provisions.
• Managed clinic diary bookings and updated calendars for efficient service planning.
• Prepared clinics for inspections, maintaining faultless standards at all times to meet care quality guidelines.
• Attended health conventions to monitor product and service evolutions.
• Motivated clinic teams to meet performance and productivity targets, exceeding customer expectations.
• Trained new staff to maintain consistency and quality throughout clinic service provisions.
• Marketed clinic activity on websites and social media channels for increased patient engagement.
• Planned annual budgets to meet operational needs within financial targets.
• Attended relevant community events to promote clinic services and encourage referrals and bookings.
• Offered specialized nursing guidance to uplift care quality across clinic practices.
• Improved resource availability through streamlined diagnostic services.
• Improved clinic conversion rates through staff sales and marketing training.
• Evaluated resource and service use to maximize department productivity.
• Collaborated with external providers to meet patient care continuity needs.
• Responded to personalized patient needs for targeted condition treatment and management.
• Incentivized teams with recognition and reward programs to uplift performance.
• Delivered faultless customer service to encourage recommendations and repeat business.
• Reviewed staff performance and implemented training to enhance strengths and reduce weaknesses.
• Presented financial forecasts to assess progress against targets.
• Resolved complaints quickly, calmly and professionally for positive business and customer outcomes.
• Evaluated performance reports to monitor practice progress.
• Created welcoming, friendly patient environments to increase customer satisfaction.