Summary
Skills
Overview
Work History
Education
Interests
Work Preference
Timeline
Haitham El Meslemani

Haitham El Meslemani

Clinic Manager
Al Jimi, Ain

Summary

Clinic Manager with 10+ years' experience (Dermatology Clinics / Aesthetics / Cosmetics / Medical Clinics / Dental Clinics)

As a Clinic Manager, my goal is to ensure the smooth and efficient operation of healthcare facilities, providing top-quality patient care and optimizing staff performance. With a track record of success in medical administration, I have consistently achieved impressive results through strategic planning, team leadership, and process improvement. Some examples of real accomplishments and results I have achieved in previous experiences include: Implemented a patient-centered scheduling system that reduced waiting times by 30% and improved overall patient satisfaction scores by 25%. Led a team of healthcare professionals in implementing electronic medical records (EMR), resulting in a 50% reduction in paperwork errors and improved accuracy in patient documentation. Developed and implemented a comprehensive training program for new hires, resulting in a 40% decrease in onboarding time and increased productivity among staff members. Directed company operations, implementing organizational improvements that boosted revenue by 20% and enhanced overall team performance by 30% through targeted training and development initiatives. Implemented cost-saving measures, including negotiating favorable contracts with vendors and optimizing inventory management, resulting in a 15% reduction in operational expenses without compromising the quality of care. By leveraging my expertise in clinic management, team leadership, and process improvement, I am confident in my ability to drive positive outcomes for your healthcare facility. I am committed to fostering a culture of excellence, ensuring patient satisfaction, and achieving operational efficiency.

Skills

  • Business Development
  • Business Strategy
  • Clinic management
  • Complaint Management
  • EMR Systems
  • Financial Planning
  • Healthcare Management
  • Marketing
  • Medical Canters Management
  • Patient Communications
  • Patient Relations
  • Patient Satisfaction
  • Team Management
  • Time Management
  • Communication skills

Overview

14
14
years of professional experience

Work History

Clinic Manager

AL AIN UNIVERSITY AAU / 4 U MEDICAL CENTER
Al Ain, ABU DHABI
01.2023 - 05.2024
  • Facilitated comprehensive performance assessments, providing targeted feedback which led to a 20% improvement in team efficiency and a 15% reduction in error rates and boosted team productivity by 20%
  • Addressed a wide range of patient issues with cultural awareness and expert professionalism, achieving a 30% increase in positive feedback and enhancing overall clinic reputation
  • Optimized clinic financial operations in compliance with UAE regulations, developing a streamlined budgeting and billing system that reduced administrative costs by 15% and enhanced revenue tracking accuracy by 25%
  • Partnered with insurers to confirm claims and coverage, achieving a 22% decrease in processing time and a 12% increase in claim approval rates, optimizing overall efficiency
  • Initiated quality improvement measures aligned with JAWDA and TASNEEF standards, boosting clinic operational efficiency by 22% and patient satisfaction by 28%
  • Implemented continuous learning programs for clinic staff, achieving a 25% improvement in service delivery and a 20% increase in staff retention rates
  • Enforced stringent policies to protect patient confidentiality as per UAE laws, resulting in zero data breaches and enhancing patient trust by 15%
  • Monitored and evaluated healthcare laws, regulations, and standards in Abu Dhabi, ensuring compliance and mitigating legal risks, leading to a 25% reduction in compliance-related issues.

Clinic Manager

CADY ROYAL MEDICAL CENTER BRANCH OF ABU DHABI 1
Al Ain , ABU DHABI
03.2021 - 12.2022
  • Ensured regulatory compliance through meticulous record-keeping and process audits, reducing compliance-related incidents by 50% and enhancing clinic reputation
  • Streamlined administrative tasks by implementing advanced Electronic Health Record (EHR) systems; maintained 99% accuracy in patient records and ensured compliance with healthcare regulations
  • Optimized clinic financial operations by managing billing, insurance, and budgeting processes; reduced operational costs by 15% and increased revenue by 10%
  • Enhanced clinic staff performance by training and supervising 15 employees; improved patient care quality, resulting in a 20% increase in patient satisfaction scores
  • Led the assessment and optimization of clinic operations, resulting in a 20% increase in staff productivity and a 25% improvement in clinic functioning and service delivery
  • Initiated and implemented targeted promotional plans, recruitment strategies, and prospecting efforts, leading to a 30% rise in new business opportunities and a 15% growth in team size
  • Cultivated and strengthened business relationships with key healthcare partners and customers, resulting in a 40% boost in client retention and a 20% increase in referrals.

Clinic Manager

HEALTH & BEAUTY POLYCLINIC L.L.C, Abu Dhabi & Al Ain
Al Ain, ABU DHABI
07.2010 - 12.2020
  • Streamlined clinic diary bookings and calendar updates, improving appointment scheduling efficiency by 40% and reducing patient wait times
  • Formulated and directed clinic development strategies, ensuring optimal operational efficiency and achieving a 30% increase in patient satisfaction and a 20% rise in clinic revenue
  • Initiated and implemented targeted promotional plans, recruitment strategies, and prospecting efforts, leading to a 30% rise in new business opportunities and a 15% growth in team size
  • Cultivated and strengthened business relationships with key healthcare partners and customers, resulting in a 40% boost in client retention and a 20% increase in referrals
  • Directed financial operations, optimized billing processes, and ensured compliance with insurance regulations, resulting in a 20% improvement in clinic revenue and a 15% reduction in operational costs
  • Maintained exceptional patient care standards and achieved a 100% compliance rate during inspections, ensuring consistently high service levels
  • Increased the patient base by 30% through strategic networking activities and building strong community relationships, aligning with company growth targets
  • Optimized daily service operations, resulting in a 25% increase in operational efficiency, improved care planning, and enhanced patient satisfaction
  • Assessed and optimized clinic operations, resulting in a 20% increase in staff productivity and a 25% improvement in clinic functioning and service delivery
  • Improved patient care quality by training and supervising 214 employees, resulting in a 65% increase in patient satisfaction scores.

Education

Training and Consultancy - Administration

Chicago, Abu Dhabi - ABU Dhabi Some College

Bachelor of Commerce in Accounting - Business Administration

Suez Canal University

Interests

CUSTOM , CPAA Membership (Certified Public Accountant – UK), Membership number (20300115A) PERSONAL DETAILS Date of Birth / Age :, , Marital Status, Other : Father of 3 Angelic Daughters

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteHybrid

Timeline

Clinic Manager - AL AIN UNIVERSITY AAU / 4 U MEDICAL CENTER
01.2023 - 05.2024
Clinic Manager - CADY ROYAL MEDICAL CENTER BRANCH OF ABU DHABI 1
03.2021 - 12.2022
Clinic Manager - HEALTH & BEAUTY POLYCLINIC L.L.C, Abu Dhabi & Al Ain
07.2010 - 12.2020
Chicago, Abu Dhabi - ABU Dhabi Some College - Training and Consultancy, Administration
Suez Canal University - Bachelor of Commerce in Accounting, Business Administration
Haitham El MeslemaniClinic Manager