HAITHAM EL MESLEMANI
CLINIC MANAGER / OPERATIONS MANAGER
ABU DHABI
Summary
Clinic Manager | Operations Manager | Healthcare Management Expert | With 13+ years' experience (Dermatology Clinics / Aesthetics / Cosmetics / Medical Clinics / Dental Clinics). Experienced Clinic Manager with a solid background in healthcare management, clinic operations, and patient care. Skilled in staff training, insurance coordination, and budgeting. Strong leadership skills focused on delivering exceptional patient care, managing finances, and ensuring regulatory compliance. Committed to driving clinic growth and achieving exceptional patient satisfaction.
Overview
14
14
years of professional experience
Work History
Clinic Manager
AL AIN UNIVERSITY, MEDICAL CENTER, Abu Dhabi, Al
Ain
01.2023 - 05.2024
- Improved team efficiency by 20% and reduced error rates by 15% through comprehensive performance assessments and targeted feedback
- Enhanced clinic reputation by addressing patient issues with professionalism, resulting in a 30% increase in positive feedback
- Developed streamlined budgeting and billing system, reducing administrative costs by 15% and improving revenue tracking accuracy by 25%
- Achieved a 22% decrease in processing time and a 12% increase in claim approval rates through effective collaboration with insurers
- Boosted clinic operational efficiency by 22% and patient satisfaction by 28% through quality improvement measures.
Clinic Manager
CADY ROYAL MEDICAL CENTER
Fujairah, Ain, Al
03.2021 - 12.2022
- Ensured Regulatory Compliance and Streamlined Adm keeping: Implemented advanced EHR systems, reducing compliance incidents by 50% and supporting 99% accuracy in patient records, enhancing clinic reputation
- Managed billing, insurance, and budgeting processes, reducing operational costs by 15% and increasing revenue by 10%
- Improved patient satisfaction scores by 20% through training and supervision of clinic staff
- Enhanced staff productivity by 20% and improved clinic functioning and service delivery by 25%
- Implemented effective marketing and recruitment strategies, resulting in a 30% increase in business opportunities and 15% team growth.
Clinic Manager
HEALTH & BEAUTY POLYCLINIC L.L.C, Abu Dhabi & Al Ain
07.2010 - 12.2020
- Efficient Appointments: Streamlined bookings, reducing wait times by 40%
- Strategic Growth: Achieved 30% higher satisfaction and 20% revenue increase
- Effective Marketing: Generated 30% more business and expanded the team by 15%
- Strong Partnerships: Increased retention by 40% and referrals by 20%
- Financial Optimization: Improved revenue by 20% and cut costs by 15%
- Exceptional Care: Supported 100% compliance and high service levels
- Networking Success: Grew patient base by 30% through community engagement
- Service Efficiency: Improved operations by 25% and boosted satisfaction
- Streamlined Operations: Increased staff productivity by 20% and improved clinic functioning by 25%
- Enhanced Training: Achieved 65% higher satisfaction by training 214 employees.
Education
Bachelor of Commerce in Accounting - Business Administration
Chicago Training and Consultancy
Interests
Other: , Father of 3 Angelic Daughters
Skills
Business Development
Business Strategy
Medical Centers Management
Patient Communications
Clinic management
Complaint Management
Financial Planning
Healthcare Management
Marketing
Patient Relations
Patient Satisfaction
Team Management
Time Management
Communication skills
EMR Systems
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteACHIEVEMENTS
1. Health and Beauty Clinics Leadership: Led the transformation of the Health and Beauty Clinics complex from
2010 to 2020, expanding from a small facility with two dermatology rooms, two general dentistry rooms,
four employees, and 300 patients to a thriving center with 65 specialty rooms and 65,000 patients. Notable
accomplishments include:
Zero employee resignations, growing the team from 4 to 214 employees.
Expanded services to cover dermatology, laser hair removal, cosmetic treatments, general dentistry,
orthodontics, gynecology, general medicine, pediatrics, orthopedics, radiology, Open Dynamic MRI, and
physical and occupational therapy.
Significantly increased the center's market value from AED 1,200,000 to AED 55,000,000.
2. Achievements with Other Clinics:
Implemented a patient-centered scheduling system, reducing waiting times by 30% and improving patient
satisfaction by 25%.
Led the successful adoption of electronic medical records (EMR), reducing paperwork errors by 50% and
improving documentation accuracy.
Developed a comprehensive training program, decreasing onboarding time by 40% and increasing staff
productivity.
Implemented cost-saving measures, resulting in a 15% reduction in operational expenses without
compromising care quality.
Directed organizational improvements, boosting revenue by 20% and enhancing team performance by
30% through targeted training.
Timeline
Clinic Manager - AL AIN UNIVERSITY, MEDICAL CENTER, Abu Dhabi, Al
01.2023 - 05.2024
Clinic Manager - CADY ROYAL MEDICAL CENTER
03.2021 - 12.2022
Clinic Manager - HEALTH & BEAUTY POLYCLINIC L.L.C, Abu Dhabi & Al Ain
07.2010 - 12.2020
Suez Canal University, Abu Dhabi / UAE - Some College - Bachelor of Commerce in Accounting, Business Administration
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