HAJA ISMAIL KUNJU

• Responsible for sample panel management and monthly collection and delivery of data.
  
• Ensure data Validation , standard and quality control on process and final product report.
  
• Ensure appropriate quality check through each SKU's from Panel IMDB
  
• Execute the production activities of the assigned panel in collaboration with the other operational teams
  
• Accountable for executing, process and technology with a goal of delivering real time high quality and on-time data according to internal SOP.
  
• Perform data content reviews and processing on retailer data utilizing the appropriate platform and tools
  
• Create and maintain documentation per retailer/cycle
  
• Investigate data inquiries /challenges with PANNEL stores
  
• Ensure real time market and product understanding.
  
• Follow and comply with global SOP.
  
• Manage Additional projects and ensure timely delivery.
  
• Ensure integrity and Compliance in stock, purchase and Panel data as per policy.

Required to visit outlets at the time and date according to schedule
•Complete Front Page form in every shop visited with all the requested information
•Return completed questionnaire to the field office according to the given schedule. Ensure, Item description, segments, price, barcodes and item codes should be validated carefully. Also wherever there is permission to capture the image, the pictures of the product should be uploaded in e-pics through Nielsen Product Picture (NPP) as per SOP
•Average number of items capture per hour should be not less than 100
•Support on Collecting the new category / characteristics opening based on the specific requests
•Purchase of the items based on the Operations and ad-hoc requirement
•Additional office activities related with questionnaire preparation and quality control
•Panel Census Information collection
•Maintained healthy relation with the retailers / shopkeepers. Notify the supervisor about outlets refusing cooperation or any other difficulties encountered
•Pro-actively capture the complete barcode, description, price and relevant information and report back to office for new launches for the regular SKU and promotion
•Before the start of each audit period, the auditor must attend the briefing/training session; each new auditor must attend an intensive initial training session. The auditor will be explained his/her duties and responsibilities, the fieldwork procedures, how to describe correctly the various items audited and other client specific requests. The auditor will also be taken through a spot training with visits to local outlets
•Needs to develop new product launch report which should include required characteristics with clear image and submit frequently
•Collect useful information from the field that take a place in the respective market and prepare sufficient market highlights report
•Ensure distribution of gifts given to retail shops defined by the supervisor and upon completion get a receipt form

• On site technical support including Installation and maintenance of Servers ,Pc and Peripherals and Networks
  Provided efficient and effective support to customers.
• Conducted security and patch updates .
• Improved maintenance program, increasing system lifespan by 90%.
• Determined trends and patterns to customer system problems through efficient issue tracking.
• Performed proactive maintenance, fault rectifications and servicing of products.
• Worked in team of 12 to perform 42 on-site installations weekly.
• Advised customers on preventative maintenance and configurations to maximise product performance.
• Resolved 6+ customer requests per day, exceeding company target .
• Conducted thorough risk assessments to ensure compliance to health and safety and [Type] regulations.
• Created and reviewed supporting documentation, including service reports and procedures.
• Used technical knowledge to identify and source components and services with 98% accuracy.

• Scheduled service calls according to customer location and urgency of need.
• Ordered parts to maintain adequate inventory levels.
• Examined faulty equipment, interpreted reports and analysed customer complaints to diagnose malfunctions.
• Tested equipment performance and demonstrated operation and servicing to customers.
• Followed agreed work schedule when conducting repair and maintenance work.
• Attended emergency on-site breakdowns to carry out repairs, working to minimize disruption and downtime.
• Completed reports to document inspection and testing process and results.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Accurately ordered parts and components for installation and service works, liaising with parts department to ensure adherence to set timeframes.
• 
  Diagnosed and repaired hardware and software defects.
• 
  Designed custom-built desktop systems for individual clients,