HAJA SHERIF
DUBAI,UAE
Summary
Customer-focused Service Advisor with automotive industry experience. Provides polite, professional sales aftercare to maintain customer satisfaction. Allocated tasks to achieve deadlines for smooth service management.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR SERVICE ADVIISOR
DERIK MAHINDRA
NAGERCOIL, INDIA
01.2021 - 05.2023
- Responded to customer requests with friendly, knowledgeable service and support.
- Collaborated with service technicians to order parts for customers.
- Promoted dealership to prospective customers by distributing flyers.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Improved customer service initiatives by streamlining sales and order management processes.
- Automated contact management system to achieve client organisation goals.
Education
Bachelor of Engineering - Mechanical Engineering
Cape Institute of Technology
India 08.2007 - 04.2011
Skills
- Schedule management
- Training and development
- Engaging leadership style
- Process improvement specialist
- Administrative support
- Effective workflow management
- Effective problem solver
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Native
Timeline
SENIOR SERVICE ADVIISOR
DERIK MAHINDRA
01.2021 - 05.2023
Bachelor of Engineering - Mechanical Engineering
Cape Institute of Technology
08.2007 - 04.2011
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