Hajer ALShehhi
AbuDhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Ministry of Economy
2016.11 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Entering and marinating accurate recorders and information in databases and spreadsheets
- Scheduling and Calender Managements.
- taking minutes of meeting , preparing agendas and providing supports during meeting .
Education
High School Diploma -
Al Jazeera Era of Science And Technology
Abu Dhabi2012
Skills
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Checking Credentials
- Documentation
- Data Entry
- Customer Data Confidentiality
- Call Volume and Quality Metrics
Timeline
Customer Service Officer
Ministry of Economy
2016.11 - Current
High School Diploma -
Al Jazeera Era of Science And Technology
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