HAJER HUSAIN

- Ground flight operation :

• Assured passenger comfort by addressing their queries promptly and courteously.
• Improved team coordination for safe and efficient operations.
• Ensured flight safety by conducting thorough pre-flight checks.
• Managed flight schedules to ensure timely departures and arrivals.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels.

- Airport lounge:

• Maintained positive public relations through strategic networking and partnerships.
• Ensured compliance with licensing, hygiene and health and safety legislation.
• Responded promptly to customer complaints, consistently achieving resolution and satisfaction.

- Researcher in Dubai statistics Center 'ministry of interior survey' :

• conducting poll survey for the community
• Maintained confidentiality with handling sensitive information.

• Representative of Sharjah Commerce and Tourist Authority in Sharjah International Book Fair.
• Documented all customer interactions for record keeping purposes.
• Established professional relationships to foster client retention.