Hajera Al Kaabi

- Recruitment

• Supported donor recruitment activities and program growth through targeted engagement and coordination.

- Customer Service

• Managed client interactions, inquiries, and complaints, ensuring a high-quality customer experience.

- Operations: "Finance, sales & lab coordination"

• Coordinated contracts, payments, and cross-functional workflows with Sales, Finance, and Laboratory teams.
• Monitored program activities, maintained records, and ensured smooth operational execution.
• Prepared reports and supported stakeholder communication to drive service efficiency and continuous improvement.

• Led daily lab operations, workflow, staffing, and resource management.
• Supervised and trained laboratory staff, ensuring quality and compliance standards.
• Managed genomic data, KPIs, and reporting using Power BI and Excel.
• Collaborated with Bioinformatics teams to ensure data accuracy and integrity.
• Drove process improvements and ensured regulatory and quality compliance.

• Performed sample processing, DNA extraction, and quality assessment in a high-throughput genomic laboratory.
• Operated NGS platforms (Oxford Nanopore, Illumina, MGI).
• Ensured documentation, sample traceability, and compliance with quality standards.