Hajir Hashim al jabri

Strategic, quality, vendor management, and compliance expert with over 18 years of combined international and local experience. Specializing in leading initiatives across quality, risk, compliance, and Health, Safety, and Environmental (HSE) governance systems. Proven expertise in vendor management, international audits, and the development and implementation of robust processes and procedures. Results-driven professional with a strong track record of aligning organizational strategies with international standards, regulatory frameworks, and industry best practices across multiple sectors such as telecommunications, healthcare, human resources, and banking. Highly skilled in business process development and optimization, compliance monitoring, and managing complex auditing and certification projects. Known for delivering coherent, cost-effective solutions that drive operational excellence and ensure long-term sustainability.

• TL 9000 – Telecom Quality

Lead projects of standardization / implementation of key business, technology, IT and
• operational processes and achievement of strategic international standards
• certifications of ISO 9001, TL9000 and ICT benchmarks for diverse scope of key
• business units / domains of PTCL Group, nationwide – including but not limited to:
• Network Planning, Development, Operations & Maintenance
• Quality Assurance – Technical / Acceptance Testing & Network Health Checks
• IT & IS – Planning, Development, Operations, Services & Change Management
• Carrier Business Development / Interconnect & Implementation,
• Service Assurance (NOC) - Network Monitoring, Incident Management &
• Change Deployment
• Service Delivery / Business Operations
• Customer Care – Call Centers
• Smart Shops – Sales & Service Centers
• Procurement & Supply Chain
• Training & Development (academies and training centers)
• Leading integration and implementation of unified governance and quality
• management framework for PTCL Group conforming with international standards to
• ensure the consistent performance across the entity for sustainable business growth
• i.e., ISO 9001, TL 9000, ISO 27001, ISO 22301, PCI-DSS & Etisalat Group Governance
• Facilitation in execution of internal quality audits, management reviews and
• corrective actions
• Successfully executed integration various QMS processes to facilitate the
• implementation and automation through IT systems / solutions e.g.
• HPE Service Manager / TeMIP,
• CRM - Siebel, Aris Vr10 -BSCS – Maximo- Quest Forum ,Tandem ,ERP,
• Vendors management