HAJIRA FATIMA

Worked for Sales and purchase agreement signing off, collecting Downpayment within the due date, with collection of installments covering advance payments, overdue and priority buckets. Coordinated with clients and updated remarks, raised payments using Sales force. Attended client meetings as walk ins with calls, email closures, ticket tasks related to payments and completion of coverage. Offered flexible payment options to clients experiencing financial difficulties, fostering goodwill whilst maintaining revenue streams for overdue clients. Achieved lower bad debt levels with strategic collection strategies. Trained interns and offshore team, promoting a knowledgeable team environment. Completed additional duties as requested by management; demonstrated versatility and commitment. Handled high volume of collection calls, resulting in fewer overdue accounts. Reviewed ageing reports on weekly basis; identified high risk accounts promptly. Worked closely with sales and customer service teams, ensuring coordinated approach to collections management. Performed collection of overdue debts, reconciling high-volume account queries. Addressed and resolved customer disputes with finance by updating payments and reconciling the statements.

• Handles collections of service charges for all Damac projects from priority buckets including recovery, working on Sales force by always over achieving the target, daily utilization and being top collector. Contacted 120-140 customers to cover outstanding payments, by sending emails on daily basis with closure of tickets. Adopted payment plans to suit individual financial situations and negotiated with customers to collect due amount from ageing list. Generated invoices and statements from Dubai Land Department by using Mollak.

• Dealt with asset management which involves the monthly rent collection from recovery bucket by being all time top performer. Negotiated customer repayment plans, consistently maximizing early payments to reduce debt recovery time. Exceeded collection target goals with assertive communication and negotiation skills. Resolved complex cases, liaising with Legal department and providing payment plans. Contacted customers to arrange meetings or collect payments by dialing 100 calls daily and sending emails, uplifted travel and legal plan after payments.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity. Worked on the auto dialer by attending 80-100 calls daily and working on the software for utilization. Oversaw daily operations to achieve high productivity levels. Applied critical thinking to analyze problems, evaluate solutions and select best payment plans.

• Educated business owners of US about Google AdWords process by providing them Ads subscription plans. Interpreted customer needs to provide tailored advice on suitable Ads for Google search pages. Coached and mentored teams on best practices to improve customer care. Nurtured positive customer relationships to increase satisfaction and loyalty.